Upgraded to PlusNet Extra.....but where is the "Pro" addon
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Upgraded to PlusNet Extra.....but where is the "Pro" addon
08-11-2012 8:15 PM
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I just made the upgrade request from my Legacy Product Premier Option 1 as more costs effective on 'Market 2' exchange. Using the Portal Wizard for this it went throught AOK but at no point was I offered the +Pro addon and the life of me I cannot find it anywhere of how to add it on as surely the billing form the point of upgrade (11th November) should account fo the total change requested???
Now I have been reassured that I should no change in my service (sync speed et al) but I note the the "generic info" displyed during the upgrade showed my current DL as 2.5MB but the DL after the change is expected to be 2MB. So yes I know this is as I say generic info and should affect the actual measured speed (currently sync'ing at 3789Kbps and a Margin of 3.4db) but seeing this info in the upgrade process telling me the expected DL will be lower than under the old account I thought was strange?
But back the main point, where do I add the +Pro in time for the changeover date?
TIA
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
08-11-2012 8:27 PM
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See the attached screen dump.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
08-11-2012 8:35 PM
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I did look there but the only addons listed are these:-
Plusnet Protect powered by McAfee (included)
A fully featured security package, including all you need to stay safe online.
Anti-Virus and Anti-Spyware - email, chat and browse without worry
Firewall defends your PC from hackers and viruses
Identity theft protection and Anti-Phishing
McAfee SiteAdvisor? shows you website safety ratings
Protect up to 7 PCs
There is no mention of +Pro...........................................now I may be dense but if this is part of a package then perhaps it is only available once the new Package is activated but surely as a choice when 'choosing a package' why is it not there as part of the upgrade process??? So if I can only choose it after the new package is activated when will it kickin and as such be billed?
PS I have now had any email acknowledgement that I have requested the upgrade
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
08-11-2012 8:38 PM
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If Pro isn't allowed on your current product it won't be shown.
Unlike other product changes, Pro becomes active immediately so you can do it on your billing day once your account change has completed (or later - you might want to see how things are without it first to see if you can save some money).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
08-11-2012 8:45 PM
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Though if one is actively making a choice to upgrade why don't they have it as an option during the upgrade process..................they make the HomePhone available as an offer so why not +Pro. As businessman/salesman I find this is a missed opportunity when upselling a product.
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 9:54 AM
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Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 11:26 AM
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Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 11:31 AM
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Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 4:29 PM
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@ Matt ~ take your point about cost to have selectivity in the upgrade process.................but as mentioned 'you' do offer the Home Phone so why not when the system was setup to have the backend tweakable to add to the offers But c'est la vie
@ Oldjim ~ point noted but the improvement in VPN all being well will be a boon and that is Pri vs Gold should should(?) improve the user experience.
I will have to act on the morning of the 11th Nov to ensure that the billing is sorted smoothly i.e. not two bills!
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 5:07 PM
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The charge for subsequent months is taken in advance. This means that if activated on the billing date (just after the product switch) the 'pro-rata' amount is the full amount. So at first glance it can seem like the charge has been double-billed for the next month whereas one charge is for the month just past.
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 5:23 PM
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For fear of sounding dense but I am full of meds at the moment
So if I ask for Pro on the billing date ~ afteral if I want the Pro functionality I need to ask for it ~ the charge for that first month is made at the next billing date (11th December) in retrospect plus they take December/January charge 'in advance' at the same time i.e. the apparent double billing that you mention?
Therefore to make the retrospective 'bill' lower so it stands out one can delay a week or so and only be charged Pro Rata......................but that comes back full circle that if one requires the Pro function such as improved VPN then you need to start from the activation date change?
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 5:24 PM
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However - on Extra VPN isn't throttled
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 5:33 PM
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I used to be on PAYG which is the same as Pro as I also make extensive use of VPN. When I moved to Extra I automatically added the Pro add-on. Not long back I was testing something for Plusnet and had to use a different login which meant no Pro add-on - I couldn't tell the difference. I cancelled Pro before I returned to my normal login!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
09-11-2012 9:29 PM
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Thanks for the added feedback
The legacy Premier Option 1 was/is also "Gold" for VPN and I have found my VPN connection at times slow'ish and non responsive, hence I was hoping or expecting that "Pro" addon with its "Titanium" Pri VPN would show a noticable improvement but if as you say Jelv that there is no 'user noticable' difference between VPN under Titanium & Gold then maybe the Pro addon has limited value???
Re: Upgraded to PlusNet Extra.....but where is the "Pro" addon
10-11-2012 12:01 AM
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