Upgraded to Fibre
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- Re: Upgraded to Fibre
Upgraded to Fibre
25-07-2014 12:45 PM
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Long time, very happy Plusnet customer, but first time poster on these forums.
I have been using standard broadband with a TP-Link TD-W8968 ADSL2+ modem router with no problems.
Yesterday, following a house move I had my new fibre connection installed. Unfortunately the Plusnet router has not yet arrived.
I would therefore like to use my existing TP Link router which I have read should support fibre connections.
I have connected it the LAN 1 port of the Openreach modem to the WAN/LAN port on the TP Link router, but no joy.
I presume I will need to add in my connection details manaully on the TP link router ? My other question is, do I need to change the mode of the TP link router ?
Thanks
Matthew
Re: Upgraded to Fibre
25-07-2014 12:54 PM
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Re: Upgraded to Fibre
25-07-2014 1:41 PM
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here you go http://www.tp-link.us/article/?faqid=480
Set the Connection Type to PPPoE and use the same username/password that you used for the ADSL setup.
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgraded to Fibre
25-07-2014 2:45 PM
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Re: Upgraded to Fibre
25-07-2014 9:08 PM
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I've got everything connected now and can get on the internet but I'm only getting around 7.5 Mbps download speeds. Upload speed is around 18 Mbps.
This shouldnt have anything to do with not using the Technicolour router right ? I read that I may locked on my old ADSL profile ?
I have restarted the equipment but no change. I also know to expect some inconsistencies during the first 10 days, but I would expect faster speeds than this initially.
Thanks
Matthew
Re: Upgraded to Fibre
25-07-2014 9:15 PM
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Once done you may need to disconnect/connect the router - Not the modem
Re: Upgraded to Fibre
25-07-2014 9:17 PM
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I'll check it again tomorrow then. I checked the link you provided and this is the output
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.8 Mb
Thanks again
Matthew
Re: Upgraded to Fibre
27-07-2014 10:17 AM
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I've tested the download speed again but still getting around 7.3 Mbps. I've tried ringing the support line but faced with a 45 minutes wait. Also, got a problem with my home phone so relying on mobile, which isnt great.
Can anyone from Plusnet check to see if my line is still using the old profile as none of my details seem to have changed on my account details. Eg. still showing my old phone number.
Thanks
Matthew
Re: Upgraded to Fibre
27-07-2014 10:19 AM
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Is the problem on the phone related to the fibre install - if it is I suggest raising a phone fault at https://faults.plus.net
Re: Upgraded to Fibre
27-07-2014 11:08 AM
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Quote from: Fantomas101
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.8 Mb
This current line speed value is your Plusnet profile, so if you're ever worried about speeds in the future, this is the first thing to check. It seems quite common for the Plusnet profile to stick to your old ADSL one for the first few days from what I've seen on this forum, as during the first two days, BT don't assign you a proper profile. This means the Plusnet profiling system has nothing to compare against and leaves you on the profile you were on.
Re: Upgraded to Fibre
27-07-2014 12:37 PM
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The engineer measured me to be 300m (via wire) from the local cabinet & I only get 58Mbps.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Upgraded to Fibre
28-07-2014 11:39 AM
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