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Upgraded to Fibre last Monday - but keep losing my connection?

mattdanielc
Grafter
Posts: 65
Registered: ‎23-01-2008

Upgraded to Fibre last Monday - but keep losing my connection?

Hi guys
I was moved over to Fibre almost 2 weeks ago... the 21st May.  Speed wise it's good before 5pm - always around 34mb but in the evening it falls to about 22mb.
I keep losing my connection still though... and I see this on my browser:

Does anyone know why it keeps happening?  I will lose the connection for 10 minutes or so till it's back, then it may go again just 5 minutes later.
Thanks Smiley
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,873
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Upgraded to Fibre last Monday - but keep losing my connection?

Hi there,
Re the service information page we've found that following the advice here prevents that from happening: http://community.plus.net/forum/index.php/topic,104794.msg893019.html
Please give Phil's advice on there a try, otherwise do let us know if you see any problems beyond that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team