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Upgraded to 21CN but no increase in download speed
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- Upgraded to 21CN but no increase in download speed
Upgraded to 21CN but no increase in download speed
25-08-2012 2:29 PM
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I have been upgraded to ADSL2+ but my download speed is still around 6Mbps the same as it was before,my profile is 15.02Mbps (see attachment).My router is compatible with ADSL2+
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Re: Upgraded to 21CN but no increase in download speed
25-08-2012 2:41 PM
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What does your 'Current Line Speed' say from here?
Message 2 of 7
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Re: Upgraded to 21CN but no increase in download speed
25-08-2012 3:14 PM
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Given that you IP Profile is now around 15Mbps then it's probably Plusnet applying an unnecessary throttle to your speed because their systems aren't working properly. Follow houlton23's link and if the number is any less than the IP Profile reported by the BT speedtest, phone Plusnet technical support and complain bitterly about it.
Message 3 of 7
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Re: Upgraded to 21CN but no increase in download speed
25-08-2012 5:26 PM
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Fixed now download speed around 14.3 Mbps
Message 4 of 7
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Re: Upgraded to 21CN but no increase in download speed
27-08-2012 11:28 AM
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Hi RoBNor,
Welcome to the Plusnet community.
I can see everything is running fine for you now.
Please let me know if anything changes.
Chris
Welcome to the Plusnet community.
I can see everything is running fine for you now.
Please let me know if anything changes.
Chris
Message 5 of 7
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Re: Upgraded to 21CN but no increase in download speed
28-08-2012 8:57 PM
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Download speed is very erratic today,this afternoon anything from 4Mbps to 13 Mbps,this evening less than 1mbps.Sync speed 18mbps
Message 6 of 7
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Re: Upgraded to 21CN but no increase in download speed
29-08-2012 2:31 PM
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I've checked your line and everything appears fine at the moment. I would keep an eye on it and if it persists we can look into it further.
Message 7 of 7
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- Upgraded to 21CN but no increase in download speed