Upgrade to fibre postponed - indefinitely?

[#1]

Would a staff member please take a look at ticket  #91384013.
My upgrade to fibre was originally booked for the afternoon of 10th September.
At about 2pm on that day I was called by the individual who was tasked with performing the upgrade. He told me that he could not proceed because there were "no open ports in the cabinet".
I called PlusNet and conveyed this information and the ticket was opened.
The last post to that ticket was two weeks ago and it promised an update "soon".
I would like to know what the current status is.
Jim

[#2]

What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say?

[#3]

"Available".
Jim

[#4]

Hopefully one of the Customer Relations team will see this topic and look to see what is going on.

[#5]

Hi Jim,
I'm sorry for the lack of action you've had on this.
I've moved the ticket you have on your account to a team that will pick up the ticket. Our provisioning team should be in touch over the next few days.
Dan