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Upgrade to Pro
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Upgrade to Pro
14-01-2010 1:28 PM
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Afternoon,
I upgraded to pro yesterday and am now enjoying the benefit of full speed downloads
What I want to know is will I be automatically upgraded to ADSL2+ / 21CN, my exchange is capable.
Any help appreciated.
Thanks
Michael.
I upgraded to pro yesterday and am now enjoying the benefit of full speed downloads
What I want to know is will I be automatically upgraded to ADSL2+ / 21CN, my exchange is capable.
Any help appreciated.
Thanks
Michael.
Message 1 of 5
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Re: Upgrade to Pro
14-01-2010 5:10 PM
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Hi Michael,
Sorry but I've only just had chance to read your PM
Your account will be moved onto the faster speeds on the 20th (the order was put in during the account upgrade), if you then want the upload speed increasing let me know and I'll place an order for that (can't do it at the moment as there is already an order in progress).
Sorry but I've only just had chance to read your PM
Your account will be moved onto the faster speeds on the 20th (the order was put in during the account upgrade), if you then want the upload speed increasing let me know and I'll place an order for that (can't do it at the moment as there is already an order in progress).
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
(390 Views)
Re: Upgrade to Pro
14-01-2010 6:51 PM
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Thanks Chris for the excellent service as always.
All the best
Michael.
All the best
Michael.
Message 3 of 5
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Re: Upgrade to Pro
18-01-2010 9:30 AM
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Can I just check, will I be cut off for a period on the 20th?
I take it there is an actual physical connection change by BT at the excahnge?
Does my line go back into training for a period of time?
Thanks
Michael.
I take it there is an actual physical connection change by BT at the excahnge?
Does my line go back into training for a period of time?
Thanks
Michael.
Message 4 of 5
(390 Views)
Re: Upgrade to Pro
18-01-2010 3:49 PM
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Quote from: MikeyM Can I just check, will I be cut off for a period on the 20th?
There may be a brief period of disconnection but it should only be a couple of minutes.
Quote from: MikeyM I take it there is an actual physical connection change by BT at the excahnge?
Exactly, yes - it's moving the connection points from one set of equipment to another.
Quote from: MikeyM Does my line go back into training for a period of time?
I suspect it will do, yes - we usually state 10 working days (as with ADSL Max) however it seems to be a quicker process (3 days or so) on ADSL2.
Message 5 of 5
(390 Views)
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