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Upgrade to 21cn waste of time

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Grafter
Posts: 572
Registered: ‎23-01-2009

Upgrade to 21cn waste of time

I've been upgraded to 21cn was getting 6000 now only 8100 not much of a increase suppose get 17000
8 REPLIES 8
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Plusnet Help Team
Plusnet Help Team
Posts: 14,928
Thanks: 406
Fixes: 117
Registered: ‎27-04-2007

Re: Upgrade to 21cn waste of time

Hi there,
As per Matt's reply to you via Twitter earlier there isn't actually an issue with the profile on our side so we'll have to investigate this through the faults process for you.
Bear with us and one of our faults team will be replying ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Upgrade to 21cn waste of time

What speed am I suppose to be having???
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Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Upgrade to 21cn waste of time

Just seen this on my account
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
19.2 Mb
I am getting No where near 19.2mb I wish I was.  currently 7.8mb
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Community Veteran
Posts: 4,927
Thanks: 143
Fixes: 25
Registered: ‎14-07-2009

Re: Upgrade to 21cn waste of time

Are you sure you have not got your wires crossed, Rookey (and I mean this in a personal sense not actually physically).  Go to the calculator here http://www.kitz.co.uk/adsl/max_speed_calc.php and put in 43dB of attenuation.  This will show you that if your connection speed was 6304kbps on 20CN it would be 7904kbps after the 21CN upgrade.  So if your speed was correct before the upgrade then it was correct afterwards.  If it was not correct before, then the upgrade did not fix the fault.
I think the high current line speed on the account just means "no data received".   But you have not shown your router statistics so all this is just guesswork. See http://community.plus.net/forum/index.php/topic,96155.0.html .
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Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Upgrade to 21cn waste of time

well done a speed test this morning and i am much happier got 17.8 mb this morning so looks like it working
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Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Upgrade to 21cn waste of time

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Aspiring Pro
Posts: 666
Thanks: 42
Fixes: 4
Registered: ‎04-09-2008

Re: Upgrade to 21cn waste of time

The previously guessed attenuation of ~ 43dB can't be correct or your download speed is amazing ! On an attenuation of 21 dB I'm only getting ~ 16.8Mbps on a profile of 17.2Mbps; Suspect that your actual attenuation must be well below 20db and you must be synching with the exchange @ ~ 21000Mbps!! Smiley
EDIT -Just seen your reply to another thread -you must live in the garden outside your exchange Grin
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Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Upgrade to 21cn waste of time

My Exchange is only about 1/4 mile down the road so yup not too far from it to be honest.
So you saying my speed is perfect