Upgrade query

[#1]

Yesterday I decided that I would change my product from  PlusNet Broadband Premier Option 1  to Plusnet Unlimited with a Free wireless 4-port router. I have also Talk anytime. I went through the upgrade system and it looked as though it had gone through but I have had no email or any other indication that it has gone through. It does not show in my Products & services. Do I need to take any action - any advice anyone?
Katie

[#2]

Hi Katie,
You did good
Your product change has been processed, but because it is scheduled for your next billing date.  It's going to complete on the 18th.

[#3]

OK James - Thank You for the info. As I am already a Plusnet customer, do I still get the free modem?
I already checked in an earlier query that I keep my webspace and domain name - which are both important to me. Thanks again.
Katie

[#4]

Hi KAtie,
It depends on whether you take a 12 or 18 month contract.
You get the free router if you don't mind staying with us for 18 months, but not on the 12 month contract.

[#5]

Thank You for the reply James.
I can't remember a time span being mentioned when I upgraded, but I would go for the 18 month contract as I am very happy with the Plusnet  service. How do I ask for the 18 month contract?
Katie

[#6]

Hi Katie,
You're on it by default.  Would you mind if I took a payment of £6.99 for the delivery charge of the router, then I can get one ordered for you?

[#7]

I have no problem with that James. You have my permission to take the £6.99. Sorry I was a while getting back to you.
Katie

[#8]

Thanks Katie - Don't worry about not living on this forum!
I've ordered your router.  There's been a problem with the payment, but I'll look tomorrow when I'm a bit more awake.

[#9]

I checked that my card was OK & have added an alternative card so it shouldn't be a problem with payment. I will ring my bank shortly to make sure that they are not declining payment for any reason..
Katie

[#10]

Thanks Katie.
I've managed to take your payment now, so it looks like it was just a glitch.

[#11]

OK - Thanks again for your help.
Katie