cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade from Extra to Unlimited - can you apply it now?

agentgonzo
Grafter
Posts: 41
Registered: ‎02-07-2012

Upgrade from Extra to Unlimited - can you apply it now?

I've upgraded from Extra to unlimited this month, but Plusnet informed me that it'll take effect from the next billing date (mid Feb). unfortunately we're in a middle of a LAN party at the moment, and with Steam updating for everyone, we're at about 53G of our 60G monthly limit and expect to hit it tomorrow. Given I've already agreed to all the terms and signed up for unlimited, and given that it's actually cheaper than the Extra tariff I was paying, can I have my account be made unlimited from now, rather than wait two weeks at our 60G cap? It'd really be handy for tomorrow!
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Upgrade from Extra to Unlimited - can you apply it now?

unfortunately not, as it can cause some problems on your account IIRC.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
agentgonzo
Grafter
Posts: 41
Registered: ‎02-07-2012

Re: Upgrade from Extra to Unlimited - can you apply it now?

How very awkward. They couldn't waive the £5/5Gb charges for those who've upgraded, could the? 😉
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Upgrade from Extra to Unlimited - can you apply it now?

For two weeks? Possibly not Wink
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Upgrade from Extra to Unlimited - can you apply it now?

I suggest giving the Customer Options Team a call on Monday (0800 432 0200 or 0345 140 0200 Mon-Fri 0900-1730 except Bank Holidays)), they might be able to come to a mutually acceptable arrangement.
David