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Upgrade from Extra to Unlimited - can you apply it now?

agentgonzo
Grafter
Posts: 41
Registered: ‎02-07-2012

Upgrade from Extra to Unlimited - can you apply it now?

I've upgraded from Extra to unlimited this month, but Plusnet informed me that it'll take effect from the next billing date (mid Feb). unfortunately we're in a middle of a LAN party at the moment, and with Steam updating for everyone, we're at about 53G of our 60G monthly limit and expect to hit it tomorrow. Given I've already agreed to all the terms and signed up for unlimited, and given that it's actually cheaper than the Extra tariff I was paying, can I have my account be made unlimited from now, rather than wait two weeks at our 60G cap? It'd really be handy for tomorrow!
4 REPLIES 4
Moderator
Moderator
Posts: 19,839
Thanks: 2,407
Fixes: 440
Registered: ‎11-01-2008

Re: Upgrade from Extra to Unlimited - can you apply it now?

unfortunately not, as it can cause some problems on your account IIRC.
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agentgonzo
Grafter
Posts: 41
Registered: ‎02-07-2012

Re: Upgrade from Extra to Unlimited - can you apply it now?

How very awkward. They couldn't waive the £5/5Gb charges for those who've upgraded, could the? ;-)
Moderator
Moderator
Posts: 19,839
Thanks: 2,407
Fixes: 440
Registered: ‎11-01-2008

Re: Upgrade from Extra to Unlimited - can you apply it now?

For two weeks? Possibly not Wink
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If it fixed it click 'This fixed my problem'
Superuser
Superuser
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Registered: ‎06-04-2007

Re: Upgrade from Extra to Unlimited - can you apply it now?

I suggest giving the Customer Options Team a call on Monday (0800 432 0200 or 0345 140 0200 Mon-Fri 0900-1730 except Bank Holidays)), they might be able to come to a mutually acceptable arrangement.
David