Unusable broadband for nearly a month

[#1]

Hi there,
Would it be possible to get someone from Plus to look at ticket 43851281 please?
It is coming up to a month that I have had almost totally unusable broadband running at barely a quarter of the speed it should be.
Thanks,
Iain

[#2]

Hi there,
I believe this was responded to earlier, assuming you're also tweeting us? Hope the engineer visit sorts things out for you.