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Unexpected Cancellation?

Posts: 1
Registered: ‎09-12-2014

Unexpected Cancellation?

Ordered a phone and broadband package from plusnet not long ago and all was fine and dandy until receiving an email this morning saying ''We can confirm that your order for Home Phone has now been cancelled.'' even though i had not cancelled anything
not sure why they cancelled it and the response to questions is a long time so wondered if anybody here had any ideas or solutions from experience?
Plusnet Help Team
Plusnet Help Team
Posts: 6,274
Thanks: 618
Fixes: 236
Registered: ‎01-01-2012

Re: Unexpected Cancellation?

Hi there.
The order was cancelled by the provider your moving from as they've stated that your not moving?
Can you confirm your address either on your open question or a PM to me and I'll get that chased up for you
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team