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Posts: 22
Registered: ‎15-12-2013


There was apparently an uncap request order sent for my line, a little while ago, about a week or 2 ago, I've re-done the tests recommended and everything seems exactly the same, including my 0.36mpbs upload rate,, not sure if any of this is relevant or helps at all:
Link Information

Uptime: 4 days, 13:43:47

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,176 / 9,480

Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,366

Data Transferred (Sent/Received) [GB/GB]: 3.59 / 52.61

Output Power (Up/Down) [dBm]: 12.5 / 20.0

Line Attenuation (Up/Down) [dB]: 22.5 / 37.0

SN Margin (Up/Down) [dB]: 28.0 / 2.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 438 / 0

FEC Errors (Up/Down): 5,506,208 / 100,840,477

CRC Errors (Up/Down): 53,666 / 25,477

HEC Errors (Up/Down): 24 / 133,164

Still no estimated line speed for my line>
BTW Performance test:
Downspeed 7.93mbps
Up-speed 0.36
ping 43.50
Just wondering if theres anything that can be done to improve my connection since I play a lot of games online, Primarily Dota2 and recently and for quite a while infact I've been getting rather horrendous lag spikes, that cause me to disconnect entirely and are usualy followed by a 900ms+ ping/latency followed by a high packet loss.
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Uncapped?

I can't see any uncap order for your line. I'll go place that now to complete tomorrow. Once that's completed we can go through the next step if you're still having problems.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Posts: 22
Registered: ‎15-12-2013

Re: Uncapped?

Thank you very much, I mostly use my computer/do my gaming during the nights, so I'll have a test, play some games and see if it resolves anything.
Thanks for the continued support.