Unable to turn interleaving off via portal

[#1]

OK thanks Tony

[#2]

Nowt happened overnight...

[#3]

hmm ... yesterdays order is complete, but the line tests show it's still on. I need to speak to BT about this.

[#4]

Any updates?

[#5]

Well it seems this issue with 20CN is still NOT resolved

[#6]

Still no update on this?

[#7]

I'm a little concerned. I'm going to place two order on this to hopefully correct the issue. I should have more for you tomorrow.

[#8]

The orders are complete but I've been asked to try something else, which fingers crossed, should be sorted within a few minutes/hours.

[#9]

interleaving is still on this morning.

[#10]

Yes, I've just been chasing this. All order are closed but the "flow" is still going through. I'm assured that it will be done today. If it isn't, I can then escalate the situation for you.

[#11]

Interleaving is still applied.  Just tried a reboot of the router to see if it made any difference, but its still being reported as being there by the router.

[#12]

And its still there.  Didn't think it would be that difficult to get it removed!

[#13]

And it is still there.
Looking through the tickets on the account, there was supposed to have been a SNR reset take place on the 3rd but there was never a drop in connection that went along with that at all.  Only drops have been BT exchange maintenance or issues that I know have caused other connections on the same exchange to drop at the same time.

[#14]

I've had to raise a "bridge case" on this for you. None of my work, nor that of the BTw staff fixed it. A bridge case is sort of what Plusnet would call a problem, where it's sent off to developers or network engineers (in our case) to resolve for you. I'm told 24 hours but I continue to chase this for you.

[#15]

Just seen the ticket response and I know its not plusnets fault but by the time the next response is its going to be a month since it was first requested to get the interleaving removed!