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Unable to edit access controls

JAQ
Newbie
Posts: 3
Registered: ‎14-03-2019

Unable to edit access controls

Hoping somebody can help.  We use the access controls on our 2704n router to make sure teens aren't up all night.  Had some problems at the weekend when my husband wanted to remove one control but wasn't able to.  I've just added a new device and want to edit the time set but I can't edit or delete any rules.  When I click the Apply button at the bottom of the page it flips very quickly to a page which show the IP address and I think says something about page not responding, reload.  Then almost instantly back to the log in page for advanced controls.  

Our admin password is not the one on the router, we have changed it, so it's not teens meddling..  I've tried rebooting PC and router and factory resetting router, no change.   I have called Plus net support, they told me to turn router off for an hour. Done that as well no change.  

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 1,426
Thanks: 281
Fixes: 47
Registered: ‎11-01-2018

Re: Unable to edit access controls

 

Hi @JAQ

 

Sorry to hear that you're experiencing issues with Safeguard.

 

Could you confirm that this happens across multiple devices and that you've deleted the cookies/temporary internet files from your web browser?

 

If the above doesn't work, could you please provide the error message and as much additional information as possible and we'll raise this to our network team on your behalf?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JAQ
Newbie
Posts: 3
Registered: ‎14-03-2019

Re: Unable to edit access controls

Thank you Dave

I have tried that (desktop on ethernet) and it made no difference.  Tried with laptop on Wifi - same issue.  

A page flashes up saying this page isn't working and the IP address and then it goes straight back to the log in page.  

My husband tried to add a couple of controls for the XBox at the weekend.  One just shows as "null" in the time columns.  We can't delete or deactivate.  

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,426
Thanks: 281
Fixes: 47
Registered: ‎11-01-2018

Re: Unable to edit access controls

 

Thanks for letting me know @JAQ

 

It's certainly an odd one.

 

I've arranged for a new (different) router to be sent to you which also has access control built in - once this arrives, please let me know if you experience the same issue.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JAQ
Newbie
Posts: 3
Registered: ‎14-03-2019

Re: Unable to edit access controls

Thank you @RandallFlagg.  I appreciate your help!  Might have to buy teenage son some extra data for his new phone in the meantime Smiley