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Unable to connect...
06-02-2013 2:00 PM
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On advice from think broadband I'm posting this here. I tried calling the help support line, but I got cut off after 15 minutes 😕
I just had FTTC activated today (about 4 hours ago), but the Technicolor router is giving me the connection error: "Authentication Failure". I posted a support ticket request (# 65498755), whereupon I was told the estimated response time would be 25 hours :(. I was hoping that by posting here someone from Plusnet might be able to take a look into this. Thanks in advance for any help :).
I just had FTTC activated today (about 4 hours ago), but the Technicolor router is giving me the connection error: "Authentication Failure". I posted a support ticket request (# 65498755), whereupon I was told the estimated response time would be 25 hours :(. I was hoping that by posting here someone from Plusnet might be able to take a look into this. Thanks in advance for any help :).
Message 1 of 4
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Re: Unable to connect...
06-02-2013 2:07 PM
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Hi there,
The order's still showing open but will most likely be closed by the end of business today - as such I've activated your account for you, should stop the auth errors? Please let us know if not, and hope you enjoy the service. Thanks very much!
The order's still showing open but will most likely be closed by the end of business today - as such I've activated your account for you, should stop the auth errors? Please let us know if not, and hope you enjoy the service. Thanks very much!
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Re: Unable to connect...
06-02-2013 2:10 PM
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Hi Matt,
It's connected now. Thanks for taking care of it, I thought it might be something like that, but the rest of my family isn't as patient 😛
Cheers,
Vasudaprime.
--edit--
One other question I had: Would it be possible to double-check if I'm on the 80/20 profile, as I know there was an accidental batch of 40/10 orders. I know PlusNet said that were sorting that out, but it'd put my mind at peace if someone could double-check . Thanks in advance.
It's connected now. Thanks for taking care of it, I thought it might be something like that, but the rest of my family isn't as patient 😛
Cheers,
Vasudaprime.
--edit--
One other question I had: Would it be possible to double-check if I'm on the 80/20 profile, as I know there was an accidental batch of 40/10 orders. I know PlusNet said that were sorting that out, but it'd put my mind at peace if someone could double-check . Thanks in advance.
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Re: Unable to connect...
07-02-2013 10:16 AM
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Hi there,
Glad to hear that you're now connected.
Yes, both our suppliers systems and our own have the connection set for "80/20" speeds.
Adam
Glad to hear that you're now connected.
Quote Would it be possible to double-check if I'm on the 80/20 profile
Yes, both our suppliers systems and our own have the connection set for "80/20" speeds.
Adam
Message 4 of 4
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