Unable to connect to company VPN (resolved)
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Unable to connect to company VPN (resolved)
28-09-2015 9:47 AM
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Another issue, which seems to be Plusnet related. We have a remote access VPN using the normal Cisco VPN client. I connect from a Windows machine at home using the "Shrewsoft" client (for historical reasons, when Cisco didn't provide a 64bit client). Alternatively when I use the Macbook it uses the built-in networking.
From the Plusnet connection it now just times out, reporting no response from remote gateway. I can connect from our second Internet at the office, from inside the network, or over 4G. I get the same symptoms with at least one customer remote support VPN, which uses the same client.
Are there any known Plusnet issues with remote access VPNs?
I'm on normal Plusnet ADSL, what they call "Unlimited broadband". Router is the same as I was using with my previous ISP.
Thanks,
Tony S
Re: Unable to connect to company VPN
28-09-2015 10:06 AM
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https://portal.plus.net/my.html?action=firewall
Re: Unable to connect to company VPN
28-09-2015 10:13 AM
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Quote from: minkey Have you tried with the plusnet firewall turned off?
Requires disconnect/reconnect after changing the setting.
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Re: Unable to connect to company VPN
28-09-2015 10:29 AM
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Do check out the various settings of the PlusNET firewall - look at the advanced options. IIRC there is an option which allows VPN without needing to completely switch it off.
Having it switched on will inhibit some unsolicited traffic from utilising your bandwidth.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Unable to connect to company VPN
28-09-2015 11:27 AM
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Slightly bizarre that a firewall should block VPN return traffic, but allow unsolicited inbound ICMP, however I guess it is what it is.
Tony S
Re: Unable to connect to company VPN (resolved)
28-09-2015 6:15 PM
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