Unable to access most web sites with new Linksys E4200 Router
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Unable to access most web sites with new Linksys E4200 Router
03-05-2012 2:06 PM
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So after reading various reviews, I chose the Cisco Linksys E4200 V2 - a top of the range router with lots of useful functions.
The Setup completes OK and PPPoE logs into Plusnet fine. But then I hit the problem.
Most of the websites I use simply won't load .
In Safari on my OS X Lion, Macbook, I get an error like this "Request Timeout. The server timed out while waiting for the browser's request. Reference #2.525fdd58.1336048435.0"
In IE on my Windows XP laptop, the error is "Internet Explorer cannot display the webpage"
But some websites still load fine. So bbc.co.uk, loads instantly.
Most other sites I try, including www.plus.net and www.apple.com - won't load at all.
If I connect to my work VPN, I can browse as normal.
I have both wired and wireless computers, it makes no difference to the problem.
I did some searches on the internet for help, and the only suggestion was the MTU settings so I tried those suggestions, but still no joy.
I even suspected a faulty router so sent it back and got a replacement,
I am pulling by hair out on this one, so any help would be greatly appreciated.
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 3:20 PM
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Can you run traceroutes to those site and see what you get?
Jojo
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 3:22 PM
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Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 4:06 PM
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With further testing, there appears to be 4 different symptoms depending on the site.
- Works Fine
- Very slow to load but get's there in the end (after about 30 seconds)
- Very slow and incomplete
- Doesn't load at all.
here are the results from a few sites:
www.b3ta.com - slow
www.neowin.net - slow and external content missing
www.the register.co.uk - slow
slashdot.org - does not load
www.engadget.com - does not load
www.14u.com - slow
www.gizmodo.co.uk - slow and missing content (like ccs)
www.switched.com - does not load
$ traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.246.94), 64 hops max, 52 byte packets
1 potatoe (192.168.1.1) 2.716 ms 0.633 ms 0.591 ms
2 lo0-central7.pcl-ag08.plus.net (195.166.130.125) 11.565 ms 11.175 ms 11.050 ms
3 84.93.251.219 (84.93.251.219) 11.144 ms 10.584 ms 10.793 ms
4 po4.pcl-gw01.plus.net (212.159.1.128) 10.973 ms 11.705 ms 11.066 ms
5 ae3.pcl-cr01.plus.net (195.166.129.40) 10.837 ms 10.707 ms 10.983 ms
6 ae1.ptw-cr01.plus.net (195.166.129.0) 10.722 ms 10.372 ms 10.902 ms
7 kingston-gw.thdo.bbc.co.uk (212.58.239.6) 11.460 ms 10.946 ms 11.073 ms
8 * * *
9 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 12.468 ms 12.376 ms 11.912 ms
10 132.185.255.165 (132.185.255.165) 12.612 ms 15.592 ms 12.460 ms
11 bbc-vip015.cwwtf.bbc.co.uk (212.58.246.94) 11.981 ms 12.038 ms 12.275 ms
$ traceroute www.apple.com
traceroute to e3191.c.akamaiedge.net (2.19.237.15), 64 hops max, 52 byte packets
1 potatoe (192.168.1.1) 3.582 ms 0.618 ms 0.572 ms
2 lo0-central7.pcl-ag08.plus.net (195.166.130.125) 11.162 ms 11.544 ms 11.260 ms
3 84.93.251.219 (84.93.251.219) 11.786 ms 10.734 ms 10.704 ms
4 po4.pcl-gw01.plus.net (212.159.1.128) 11.335 ms 11.551 ms 11.052 ms
5 ae3.pcl-cr01.plus.net (195.166.129.40) 10.789 ms 10.717 ms 10.782 ms
6 ae1.ptw-cr01.plus.net (195.166.129.0) 11.243 ms 11.117 ms 11.234 ms
7 te9-4.ptn-gw01.plus.net (195.166.129.33) 11.648 ms 11.041 ms 11.145 ms
8 195.99.126.144 (195.99.126.144) 10.782 ms 11.112 ms 11.017 ms
9 core2-te0-0-0-10.ealing.ukcore.bt.net (109.159.254.109) 15.251 ms 23.462 ms 25.946 ms
10 peer3-te0-2-1-0.telehouse.ukcore.bt.net (109.159.254.144) 15.033 ms 18.428 ms 15.480 ms
11 195.99.126.78 (195.99.126.78) 14.217 ms 13.857 ms 14.446 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 *^C
$ traceroute www.plus.net
traceroute: Warning: www.plus.net has multiple addresses; using 212.159.8.2
traceroute to portal.plus.net (212.159.8.2), 64 hops max, 52 byte packets
1 potatoe (192.168.1.1) 2.761 ms 0.623 ms 0.610 ms
2 lo0-central7.pcl-ag08.plus.net (195.166.130.125) 11.293 ms 13.781 ms 12.215 ms
3 84.93.251.219 (84.93.251.219) 11.556 ms 11.096 ms 10.638 ms
4 po4.pcl-gw01.plus.net (212.159.1.128) 22.544 ms 22.503 ms 23.381 ms
5 ae3.pcl-cr01.plus.net (195.166.129.40) 10.810 ms 10.708 ms 10.733 ms
6 ae1.ptw-cr01.plus.net (195.166.129.0) 11.060 ms 11.141 ms 10.943 ms
7 te9-4.ptn-gw01.plus.net (195.166.129.33) 22.548 ms 22.456 ms 22.952 ms
8 gi3-0.pih-cr1.plus.net (212.159.1.177) 22.237 ms 22.435 ms 22.106 ms
9 if25.pih-lb04.plus.net (212.159.0.18) 22.260 ms 21.917 ms 22.324 ms
10 if25.pih-lb04.plus.net (212.159.0.18) 22.386 ms 22.422 ms 22.557 ms
$ traceroute www.engadget.com
traceroute: Warning: www.engadget.com has multiple addresses; using 149.174.97.30
traceroute to win.blogsmith.aol.com.aol.akadns.net (149.174.97.30), 64 hops max, 52 byte packets
1 potatoe (192.168.1.1) 1.170 ms 0.722 ms 0.667 ms
2 lo0-central7.pcl-ag08.plus.net (195.166.130.125) 12.314 ms 17.393 ms 16.941 ms
3 84.93.251.219 (84.93.251.219) 141.043 ms 102.089 ms 98.979 ms
4 po4.pcl-gw01.plus.net (212.159.1.128) 11.015 ms 11.043 ms 10.669 ms
5 ae3.pcl-cr01.plus.net (195.166.129.40) 14.863 ms 11.015 ms 10.576 ms
6 xe-11-2-0.edge3.london2.level3.net (212.187.201.213) 10.989 ms 10.983 ms 10.841 ms
7 ae-0-11.edge4.london2.level3.net (4.69.200.126) 15.035 ms 11.675 ms 10.580 ms
8 ae-3-3.ebr1.london1.level3.net (4.69.141.189) 10.956 ms 11.285 ms 10.915 ms
9 ae-58-113.csw1.london1.level3.net (4.69.153.122) 10.937 ms
ae-56-111.csw1.london1.level3.net (4.69.153.114) 11.137 ms 13.827 ms
10 ae-1-51.edge3.london1.level3.net (4.69.139.73) 10.975 ms 11.298 ms 11.067 ms
11 bb2-loh-xe-0-1-0.atdn.net (66.185.145.201) 11.494 ms 11.368 ms 11.193 ms
12 bb2-vie-s7-1-0.atdn.net (66.185.152.96) 99.500 ms 115.809 ms 99.163 ms
13 dar2-mtc-xe-2-1-0.atdn.net (66.185.152.109) 98.582 ms 98.249 ms 164.641 ms
14 edge2-atc-ae1.net.aol.com (66.185.143.6) 101.470 ms 105.513 ms 101.423 ms
15 * * *
16 * * *
17 * * *
18 * * *
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 4:46 PM
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Thanks for that. Those sites work fine for me and some of them are very popular so I'd expect lots of complaints if it was a routing issue. Have you a different brand of router you can try? Are any other forum members looking at this thread having any trouble with these sites?
Jojo
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 5:05 PM
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On ptn-ag03
cheers
Graham
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 5:07 PM
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Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 5:21 PM
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If you get us a Wireshark capture while these requests are failing, we might be able to work out what's going wrong.
Matt
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 5:49 PM
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Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 6:01 PM
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dick:quote
Re: Unable to access most web sites with new Netgear E4200 Router
03-05-2012 6:06 PM
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Quote from: Matt Hi LeahK
If you get us a Wireshark capture while these requests are failing, we might be able to work out what's going wrong.
Matt
Thanks - I've got a capture from Wireshark - where do I upload it to? (It's not one of the permitted attachments in the forum)
Re: Unable to access most web sites with new Linksys E4200 Router
04-05-2012 9:21 AM
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You'll need to zip it up and attach it to a ticket. It can't be more than 4MB in size though. Let me know when you've done it and I'll get it looked at.
Jojo
Re: Unable to access most web sites with new Linksys E4200 Router
04-05-2012 10:36 AM
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I've raised ticket 55117615 and uploaded the Wireshark capture to it.
Kevin Leah
leahk
Re: Unable to access most web sites with new Linksys E4200 Router
04-05-2012 11:41 AM
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Try using 212.159.13.49 and 212.159.13.50
Just noticed oldjim has already suggested a DNS issue, did you try what he suggested?
Dan.
Re: Unable to access most web sites with new Linksys E4200 Router
04-05-2012 3:26 PM
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I'm not 100% sure what is going on here. I can see TCP sessions being set up correctly, but data within these sessions isn't being received by the remote host and your computer is repeatedly trying to resend it.
Could you please try configuring your routers firewall state to disabled (only temporarily) to see if this fixes it?
If this doesn't work, then please could you try to capture a longer file? We can only see one complete TCP session in you capture, a few other would be good, some that work and some that don't within the same file would be useful.
Thanks,
Matt
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