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Unable to access Virgin Mobile website

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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Unable to access Virgin Mobile website

I seem to be unable to access the virgin mobile website:
http://www.virginmobile.com/vm/payMonthlyPhones.do
Site never comes back Firefox and IE8 just report connecting... but never actually gets there!
It's been like this for 3 days now.  I've spoken to Virgin Mobile call centre and they say the website is OK.
Tracert reports the following:
Tracing route to www.virginmobile.com [92.238.96.40]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    26 ms    35 ms    25 ms  lo0-central1.pcl-ag01.plus.net [195.166.128.232]
  3  117 ms    77 ms    26 ms  gi1-2-111.pcl-gw01.plus.net [84.92.6.0]
  4    25 ms    25 ms    25 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    25 ms    25 ms    24 ms  po4.pte-gw2.plus.net [212.159.1.188]
  6    24 ms    25 ms    25 ms  linx-gw1.router.ntli.net [195.66.224.22]
  7    26 ms    27 ms    26 ms  nrth-bb-1b-as0-0.network.virginmedia.net [62.253
.184.1]
  8    26 ms    27 ms    26 ms  nrth-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.33]
  9    30 ms    30 ms    40 ms  leed-bb-1a-as2-0.network.virginmedia.net [62.253
.185.102]
10    *        *        *    Request timed out.
11    33 ms    33 ms    33 ms  92.238.96.40
Trace complete.

Anyone any ideas?
21 REPLIES 21
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Unable to access Virgin Mobile website

it looks as though some of the non text items are either blocked or not responding
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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Unable to access Virgin Mobile website

Thanks oldjim, at least it's not just me.  Maybe I should hassle Virgin Mobile again?  Their FOREIGN call centre lady wasn't much help at all.  Just said it was working from there.
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Moderator
Moderator
Posts: 23,670
Thanks: 4,111
Fixes: 1,056
Registered: ‎11-01-2008

Re: Unable to access Virgin Mobile website

It's odd that every other country that you can get to from the landing page seems to be working, just not the uk one.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Unable to access Virgin Mobile website


I'd not noticed that!
Does anyone have access to an alternative ISP, just to see whether it is PlusNet or Virgin Mobile that is at issue
Adie:quote
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Moderator
Moderator
Posts: 23,670
Thanks: 4,111
Fixes: 1,056
Registered: ‎11-01-2008

Re: Unable to access Virgin Mobile website

It works fine on my mobile, which is neither pn or virgin
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Unable to access Virgin Mobile website

Thanks Dvorak
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Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Unable to access Virgin Mobile website

I've just tested from work (ac.uk, not Virgin) and PN and both work just fine.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Unable to access Virgin Mobile website

Hi avtastic, just to confirm, you've managed to access the link above via Plusnet? I still can't connect.
I wonder whether it is a 20cn/21cn issue?
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Grafter
Posts: 162
Registered: ‎05-07-2010

Re: Unable to access Virgin Mobile website

I've just accessed it from your link with no issues
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Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Unable to access Virgin Mobile website

Quote from: rahewitt
Hi avtastic, just to confirm, you've managed to access the link above via Plusnet? I still can't connect.
Correct.
Quote
I wonder whether it is a 20cn/21cn issue?

I'm not on 21CN here.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Highlighted
Grafter
Posts: 164
Registered: ‎27-09-2007

Re: Unable to access Virgin Mobile website


I cannot connect to http://www.virginmobile.com/vm/payMonthlyPhones.do
If I go to
http://www.virginmobile.com I get to chose my country. Probably something wrong at Virgin's end.
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Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Unable to access Virgin Mobile website

Thanks avatastic,
I'm using 21cn, I believe, and it still isn't working for me.  Site is available and visible from work.
Should I raise a ticket?
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Moderator
Moderator
Posts: 29,536
Thanks: 3,020
Fixes: 457
Registered: ‎14-04-2007

Re: Unable to access Virgin Mobile website

I left a tab open on the link for a couple of minutes and eventually closed it as a failure.

Customer and Forum Moderator. Windows 10 Firefox 78.0.2 (64-bit)

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Community Gaffer
Community Gaffer
Posts: 14,428
Thanks: 2,036
Fixes: 144
Registered: ‎04-04-2007

Re: Unable to access Virgin Mobile website

Quote from: rahewitt
I seem to be unable to access the virgin mobile website:
http://www.virginmobile.com/vm/payMonthlyPhones.do

I can't connect from my home box either. I'm on 20CN.
Edit: Interestingly we had a few queries yesterday from Virgin customers unable to get to parts of the Plusnet network </plot thickens>

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵