Unable to access Virgin Mobile website
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Unable to access Virgin Mobile website
02-06-2011 6:17 PM
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http://www.virginmobile.com/vm/payMonthlyPhones.do
Site never comes back Firefox and IE8 just report connecting... but never actually gets there!
It's been like this for 3 days now. I've spoken to Virgin Mobile call centre and they say the website is OK.
Tracert reports the following:
Tracing route to www.virginmobile.com [92.238.96.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 35 ms 25 ms lo0-central1.pcl-ag01.plus.net [195.166.128.232]
3 117 ms 77 ms 26 ms gi1-2-111.pcl-gw01.plus.net [84.92.6.0]
4 25 ms 25 ms 25 ms te2-2.pte-gw1.plus.net [212.159.0.186]
5 25 ms 25 ms 24 ms po4.pte-gw2.plus.net [212.159.1.188]
6 24 ms 25 ms 25 ms linx-gw1.router.ntli.net [195.66.224.22]
7 26 ms 27 ms 26 ms nrth-bb-1b-as0-0.network.virginmedia.net [62.253
.184.1]
8 26 ms 27 ms 26 ms nrth-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.33]
9 30 ms 30 ms 40 ms leed-bb-1a-as2-0.network.virginmedia.net [62.253
.185.102]
10 * * * Request timed out.
11 33 ms 33 ms 33 ms 92.238.96.40
Trace complete.
Anyone any ideas?
Re: Unable to access Virgin Mobile website
02-06-2011 6:25 PM
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Re: Unable to access Virgin Mobile website
02-06-2011 6:28 PM
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Re: Unable to access Virgin Mobile website
02-06-2011 9:42 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to access Virgin Mobile website
02-06-2011 9:57 PM
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I'd not noticed that!
Does anyone have access to an alternative ISP, just to see whether it is PlusNet or Virgin Mobile that is at issue
Adie:quote
Re: Unable to access Virgin Mobile website
02-06-2011 10:37 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to access Virgin Mobile website
02-06-2011 11:20 PM
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Re: Unable to access Virgin Mobile website
02-06-2011 11:31 PM
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Re: Unable to access Virgin Mobile website
03-06-2011 7:10 AM
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I wonder whether it is a 20cn/21cn issue?
Re: Unable to access Virgin Mobile website
03-06-2011 7:52 AM
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Re: Unable to access Virgin Mobile website
03-06-2011 9:12 AM
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Correct.
Quote from: rahewitt Hi avtastic, just to confirm, you've managed to access the link above via Plusnet? I still can't connect.
Quote I wonder whether it is a 20cn/21cn issue?
I'm not on 21CN here.
Re: Unable to access Virgin Mobile website
03-06-2011 9:34 AM
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I cannot connect to http://www.virginmobile.com/vm/payMonthlyPhones.do
If I go to
http://www.virginmobile.com I get to chose my country. Probably something wrong at Virgin's end.
Re: Unable to access Virgin Mobile website
03-06-2011 10:19 AM
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I'm using 21cn, I believe, and it still isn't working for me. Site is available and visible from work.
Should I raise a ticket?
Re: Unable to access Virgin Mobile website
03-06-2011 10:54 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to access Virgin Mobile website
03-06-2011 11:48 AM
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Quote from: rahewitt I seem to be unable to access the virgin mobile website:
http://www.virginmobile.com/vm/payMonthlyPhones.do
I can't connect from my home box either. I'm on 20CN.
Edit: Interestingly we had a few queries yesterday from Virgin customers unable to get to parts of the Plusnet network </plot thickens>
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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