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Unable to Access Plusnet Site

rain242
Newbie
Posts: 1
Registered: ‎13-10-2018

Unable to Access Plusnet Site

Hoping to get a bit of a diagnosis. After receiving an email from Plusnet advising her her bill is ready, a friend is having difficulties accessing the Plusnet website, either via the link in the email or directly via plus.net. All she sees is 'Diagnose Connection Problems'.

All other websites are displaying correctly, so it appears to be an issue specifically with Plusnet's site.

She's using IE on Windows 7, so I dunno if that might be an issue.

 

Cheers,

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Unable to Access Plusnet Site

Hi @rain242,

 

I'm sincerely sorry to hear your friend is having issues getting onto our website to view her bills. It may be worth trying to log in via a different browser such a chrome or firefox. Let us know how she gets on.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team