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URGENT - LOSS of Connectivity 60 hours+

hektorshouse
Grafter
Posts: 59
Registered: ‎10-08-2007

URGENT - LOSS of Connectivity 60 hours+

I lost internet connectivity over 60 hours ago and I am not receiving the expected level of support. Is there anyone who can help resolve what I now consider an urgent issue.
I have raised two tickets to general helpdesk and faults of which the faults ticket is very silent and I have had one response on the general ticket telling me in effect to run the same tests I had alreay run and raise a faults ticket.
I am not happy.
1 REPLY 1
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: URGENT - LOSS of Connectivity 60 hours+

Hi hektorshouse,
I'll see if I can get one of the faults team to pick this up in the morning for you.
Jojo Smiley