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Turning on router before activation?

tooslow
Grafter
Posts: 68
Registered: ‎03-12-2014

Turning on router before activation?

Why does Plusnet say it's important not to turn it in before activation?
I turn mine on evert so often to see if I'm connected, what's the harm in that?
2 REPLIES 2
Rickkk
Dabbler
Posts: 10
Registered: ‎02-12-2014

Re: Turning on router before activation?

None I wouldn't think.
Just saves unnecessary complaints by people wondering why there is no internet connection before activation.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Turning on router before activation?

If it's turned on too early (before we set some of the line information) then there can be issues with the auto setup, however once we've sent the order to BT there shouldn't be any problems.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.