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Trouble with public IP & VPN

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Newbie
Posts: 4
Registered: Thursday

Trouble with public IP & VPN

Hi

I am experiencing trouble connecting to my work VPN and IT believe it is a problem with my public IP being outside of a usable range?
If i tether my laptop to my phone over 4G I can connect no problem, but over wifi it fails

Is there an easy way to change my public IP? I have tried turning the router off for a while and it did not change.

Thanks!

6 REPLIES 6
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Community Gaffer
Community Gaffer
Posts: 14,152
Thanks: 1,744
Fixes: 135
Registered: ‎04-04-2007

Re: Trouble with public IP & VPN

You can request a static IP here which will put you in a different range, but there's a one-off charge of £5. Whether or not your corporate VPN allows connections from your current IP address should be entirely within the control of whoever looks after your work VPN/IT architecture.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Newbie
Posts: 4
Registered: Thursday

Re: Trouble with public IP & VPN

Hi

Thanks for the reply, I don't want a static IP, I can connect from my wifi sometimes, but other times I cannot connect for hours, but during that time I can connect fine form other networks.

IT at work have said they can see the connection coming in whenever it's not connecting from my end.

I have seen other people with similar issues saying it's to do with certain public IPs, so i just wondered if there was an easy way to get it changed rather than unplugging my router for hours and hoping to get a new one?

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Community Veteran
Posts: 542
Thanks: 55
Fixes: 3
Registered: ‎26-09-2015

Re: Trouble with public IP & VPN

Your company should be able to tell whether they block VPN access from certain address ranges.  It wouldn't be normal for a remote access VPN.

More likely it's something within Plusnet.  When I was on PN broadband there were firewall options configurable on your account. I had to switch all that off before remote access VPN would work.

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Newbie
Posts: 4
Registered: Thursday

Re: Trouble with public IP & VPN

I did ask them and I'm pretty sure they said mine wasn't being blocked, I can get through sometimes but not others.

I've tried disabling the firewall on the router but no luck, tried clamping the UDP port to 500 but that didn't work.

I'll have a look at the account, I think it's something within plusnet as well.

Thanks

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Newbie
Posts: 4
Registered: Thursday

Re: Trouble with public IP & VPN

Firewall is off in the account settings as well, nightmare!

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Community Gaffer
Community Gaffer
Posts: 14,152
Thanks: 1,744
Fixes: 135
Registered: ‎04-04-2007

Re: Trouble with public IP & VPN


@eporeilly wrote
:..so i just wondered if there was an easy way to get it changed rather than unplugging my router for hours and hoping to get a new one?

No easy way I'm afraid, and dynamic IP's are assigned geographically now so there's a change those you'll be allocated are all from similar pools/ranges.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵