Trouble with new router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Trouble with new router
Trouble with new router
27-08-2020 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tried to call support but after an hour still no answer and live chat is unavailable, any help would be great.
Re: Trouble with new router
28-08-2020 12:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What router are you trying to use with the plusnet service?
What router were you using with your old service?
what was your old service?
what equipment were you using on the old service?
do you still have an old Openrteach ( white square box) plugged in?
have you tried here:
https://www.plus.net/help/broadband/broadband-connection-settings/
one of the things i've had trouble with in the past is with getting the username right - it should be username@plusdsl.net and not username@plus.net
( username is your isp username which should be different to your forum username)
If you are using a plusnet supplied router, the above guide should also help with your username, if plusnet are still sending the hub one in theory it should set itself up although the hub one is somewhat long in the tooth and has had multiple issues reported on here and elsewhere
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page