Tried to change plan

[#1]

Hi,
I've been trying since Feb 15th to change my plan from Metronet Option 1 to Option 3. Firstly by going through the online process. This resulted in an email confirming that my account had been changed. That was before my billing date. The change did not take effect so after my billing date I sent 2 replies (to older posts, same topic) to Jameseh (James Bailey), both of which do not appear in 'my messages'. I returned to UK 2 days after my billing date and there was no usage until yesterday. Trouble is, my usage may be quite high this month so I'd like to be on option 3 from 19th Feb. (billing date) to avoid the traffic shaping.
Please help,
Mikko 

[#2]

PM's that you send will only be saved to your outbox if you tick "save message to outbox" before you send it .

Regards
Mike

[#3]

I recommend setting Save a copy of each Personal Message in my outbox by default under Personal Message Options in your profile.

[#4]

Hi,
I've changed the account to Option 3 for you, and have waived the pro-rata fee in light of the issues you've had getting this sorted.
Gimme a shout if there's anything else I can do for you.

[#5]

OK and thanks.
If i wanted to change to, say, PlusNet unlimited would I have to get a MAC and would I be entitled to the free wireless router?

[#6]

MAC required? Definitely not - someone else asked the same question a few days ago.

[#7]

Hi Mikko,
No, you wouldn't need a MAC Code - Because Plusnet already has ownership of the broadband on your telephone line in a general sense of the word, we're able to transfer the service from Metronet to Plusnet quite easily.
You would however need to sign up for a Plusnet dial up account if you wanted to do so.
Give me a shoult if this is something that you would like to do and I can send you a link.

[#8]

Someone mentioned an 18 month contract although i couldn't find it myself in PN's T&C's.
Is it really an 18 month contract with PN unlimited?

[#9]

The contract duration for Plusnet Unlimited is 18 months as stated here. A reduced rate of £11.99 applies for 3 months, then £15.99 (Market 3 exchanges), £19.99 otherwise.
For existing customers (which I assume includes MetroNet transfers, though Plusnet would need to confirm that) the duration will, on request, be reduced to 12 months provided no hardware or house move is taken. You enquired about a free wireless router (£6.99 p&p still applies) earlier so if you took that the duration would be 18 months.