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Trees fouling BT line

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Plusnet Help Team
Plusnet Help Team
Posts: 15,157
Thanks: 457
Fixes: 126
Registered: ‎27-04-2007

Re: Trees fouling BT line

Good Morning twentythree,
That is good to hear. I've just double checked with Matt and he tells me he has sent you a PM to confirm what's happened but it does look like the change has gone through as expected. The SNR margin is still quite high but this should default to a lower one as the line retrains over the next 10 days. In the meantime the profile should catch up with the improved sync speed.
I've set myself a reminder to have a look at this again for you next week to see how things are going Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 151
Registered: ‎20-02-2010

Re: Trees fouling BT line

Thanks adamwalker. I'll just let it sort itself out over the next 10 days then.
I realise my frustration over the last two and a half months has made me come across as quite petulant occasionally but I really do appreciate the help you, Matt Taylor, Chris, Riyaz and Mand have given. Thank you all - we got there in the end!