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Transfer to 21C Network/REIN Problem [RESOLVED]

gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

just had a massive spike of interference which actually disconnected my dsl Sad  Also sent my SNRM all over the place..... just hope the BTOR engineer turns up tomorrow and starts investigating this properly.
Also just happened to check the router and getting the occasional red internet light Sad
Uptime: 0 days, 0:19:05
FEC Errors (Up/Down): 0 / 28,561
CRC Errors (Up/Down): 0 / 148
HEC Errors (Up/Down): 0 / 1,899
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

Still quiet night apart from a few massive spikes that actually disconnected me, but one thing I have noticed. My SNRM is now up about 16db, when the interference starts, usually about 17:00-18:00 hrs the SNRM drops, sometimes to as low as 13 but my FEC and CRC graphs are merely showing the occasional large spikes, nothing like the horrendous graphs I had the other week. The interference normally stops about 23:00hrs and I've just noticed while neither FEC or CRC graphs are showing anything the SNRM has risen once again to about 16db.
Is the SNRM been so high the reason my graphs are no longer showing the interference ? I'm beginning to think that what I am seeing is the actual peaks of what would be horrendous interference if it wasn't been suppressed. Sad
DSLAM/MSAN type: IFTN
DSL mode:      G.992.5 Annex A
Status:        DSL Link Up
0 days, 5:56:39

Downstream Upstream
Attenuation (dB):      27.5 14.3
Connection speed (kbps): 10387 888
SNR margin (dB):        15.6 10.0
Power (dBm):            0.0 4.8
Interleave depth:      64 0
RSCorr/RS (%):          38729.2308 0.0001
RSUnCorr/RS (%):       
ES/hour:               
INP:                   
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Transfer to 21C Network

Your filtered faceplate would seem to be helping perhaps. See what it's looking like without it - but make sure you use the disconnect method and sync when the interference is not there, it might be more convincing when the engineer turns up. If that cable was replaced it would likely reduce the effects somewhat more.
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

08:00hrs BTOR engineer phoned to say he was on his way
08:30hrs BTOR engineer arrived
After a discussion about the cable and the REIN interference he did some tests on the broadband and a copper line test. The copper line test failed so he replaced my cables. I now have a brand new cable from the pole to my new master socket. New BT Openreach filtered faceplate fitted Smiley
Further testing and the copper line test passed.
Discussed the REIN problem and after looking at my graphs he agreed and has booked a REIN engineer to investigate. Smiley so there was no need for the co op call Smiley
SNRM has reset and now syncs at above 16Mb
11:40hrs BTOR engineer left
You are currently connected to gateway pcl-ag03.
This is located in City Lifeline House.
-----------------------------------------------
Phone exchange:
    HOLYHEAD
Estimated line speed:
    8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
    10.5 Mb
-----------------------------------------------
Download speedachieved during the test was - 10.09 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.81 Mbps
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
-----------------------------------------------
DSL Connection
Link Information

Uptime: 0 days, 0:31:15
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 16,781
Data Transferred (Sent/Received) [MB/MB]: 6.92 / 107.93
Output Power (Up/Down) [dBm]: 12.1 / 0.0
Line Attenuation (Up/Down) [dB]: 14.2 / 27.0
SN Margin (Up/Down) [dB]: 14.9 / 5.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 26 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 33 / 0
FEC Errors (Up/Down): 0 / 43,147
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 9
----------------------------------------------
So far everything is looking good, line on 10 day training and REIN engineer on the case, so many thanks to Anotherone and all at PN for their help in this matter. The BTOR Engineer was brilliant and I would be pleased if PN passed that onSmiley
Could someone from PN nudge my current line speed thank you Smiley
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Transfer to 21C Network

That's brilliant, just what the doctor ordered Wink  I've a funny feeling some nice DCT member will be along to nudge your Current Line Speed shortly.
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

Many thanks Anotherone, wouldn't have got this far without your advice and help. Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Transfer to 21C Network

Your profiles been changed for you Smiley
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Transfer to 21C Network

Hi gtowen,
Sorry I didn't get back to you sooner. I've just updated your speed profile for you. You'll just need to drop your PPP session for that to take effect (It should do it itself automatically shortly).
That's really encouraging news regarding the engineer visit. I'll get onto your Fault Ticket this afternoon and grab those Engineer Notes and keep an eye on proceedings for you Smiley
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

Thank you Chris, and thank you Chris Smiley
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

Download speedachieved during the test was - 14.66 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.81 Mbps
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Much better  Grin Grin Grin
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Transfer to 21C Network

If your connection drops in the next few minutes...it's only me testing your line Smiley
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

Cry Cry Cry  Ok
[Edit]
No disconnection  Grin Grin Grin
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Transfer to 21C Network

Testing has completed Cheesy
gtowen
Rising Star
Posts: 368
Thanks: 11
Fixes: 2
Registered: ‎05-05-2013

Re: Transfer to 21C Network

BTW Chris, chatting with the BTOR engineer this morning he took one look at the Bitloading graphs I have (example uploaded) and said it was definitely a REIN problem Smiley  Even showed me photos he had on his work laptop of similar graphs. He also stated that the REIN engineer could tune his gadget/meter to the missing tones in the graph and could then pin point the exact cause of the problem Smiley
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Transfer to 21C Network

Yep - that's why I wanted to make sure that a REIN Case was raised by the engineer. Thankfully there was no need for the co op call as the engineer appears to have done a spot on job Smiley