Transfer to 21C Network/REIN Problem [RESOLVED]
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- Transfer to 21C Network/REIN Problem [RESOLVED]
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Re: Transfer to 21C Network/REIN Problem
13-09-2013 10:32 AM
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Re: Transfer to 21C Network/REIN Problem
17-09-2013 2:02 PM
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Quote Thanks for your patience. I've spoken to the REIN team and they have confirmed that the case is now awaiting closure as the engineer has advised no more sources of REIN has been identified. As soon as the engineers report has been submitted the REIN case will be closed.
I've tested your circuit and can see that the connection is remaining stable and the line quality stats are great. I will keep hold of the fault for a further 7 days for confirmation that the REIN case is closed and will then pass this fault ticket back.
Thank you for the update. I have monitored the line for the last week and the interference does seem to have disappeared.
I have been seen FEC errors of on average 150 per min with the occasional peaks of 2000 per min, but nothing major.
I agree with keeping this ticket open for another week to confirm, but would like to ask for a line reset. At the moment my upload/download speeds seem to be locked at 888/14330 respectively and the SNRM seems to be hovering between 7.5 and 8.0
Thank you for your help in this matter, I'm just disappointed it has taken 3 months to get to this stage, especially considering 3 weeks after the first letter requesting access and the problem has been solved. Why was the letter not sent right from the beginning ? To be honest I do believe I'm deserved some compensation for the delay in resolving this issue, instead all I have had so far is an increase in my monthly payments.
Regards
Gerwyn
Re: Transfer to 21C Network/REIN Problem
17-09-2013 2:12 PM
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Re: Transfer to 21C Network/REIN Problem
18-09-2013 12:30 PM
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Phone exchange:
HOLYHEAD
Estimated line speed:
8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-08-04 13:34:35
Current line speed:
12.6 Mb
-----------------------------------------------------------
Download speedachieved during the test was - 11.96 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.77 Mbps
Upload speed achieved during the test was - 0.26Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
-----------------------------------------------------------
DSL Connection
Link Information
Uptime: 0 days, 0:16:58
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 17,877
Data Transferred (Sent/Received) [GB/MB]: 1.01 / 889.33
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 14.2 / 27.0
SN Margin (Up/Down) [dB]: 14.4 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 17 / 0
FEC Errors (Up/Down): 0 / 863
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 4
I have replied to my ticket and would like to thank all those involved to get to this stage. It has taken over 3 months but I am happy that the REIN has finally been stopped.
I have asked on my ticket if Plusnet can nudge my current line speed as I am now syncing at 17877 kbps
Thank you
Re: Transfer to 21C Network/REIN Problem
18-09-2013 12:35 PM
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That's excellent news, I've nudged your profile for you. Will is due to re-test your line at some point today. As soon as he's done I'm sure he'll be back in touch.
Re: Transfer to 21C Network/REIN Problem
18-09-2013 1:07 PM
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Re: Transfer to 21C Network/REIN Problem
20-09-2013 7:52 PM
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Just a few days into the line training, and ...........
Phone exchange:
HOLYHEAD
Estimated line speed:
8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-08-04 13:34:35
Current line speed:
17.8 Mb
-------------------------------------------------------------------
Download speedachieved during the test was - 16.83 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17 Mbps
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
-------------------------------------------------------------------
DSL Connection
Link Information
Uptime: 0 days, 4:27:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,265
Data Transferred (Sent/Received) [GB/GB]: 15.32 / 41.14
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 14.2 / 27.0
SN Margin (Up/Down) [dB]: 14.1 / 3.8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 598 / 0
FEC Errors (Up/Down): 0 / 293,817
CRC Errors (Up/Down): 0 / 105
HEC Errors (Up/Down): 0 / 1,762
the speeds are great, althought the upload still seems to be capped, but an snrm of 3.8 and the line is still stable :).......... I am well pleased that I persisted with this
Re: Transfer to 21C Network/REIN Problem
20-09-2013 7:57 PM
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I'm glad the connection is stable now, Here's the graph:
Let us know if you have any further issues.
Re: Transfer to 21C Network/REIN Problem
20-09-2013 8:00 PM
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Not a major issue but the upload seems to be capped at 888.......... I know I have had uploads above 1.0Mb before so if this could be uncapped I'd be grateful
Re: Transfer to 21C Network/REIN Problem
20-09-2013 9:13 PM
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Re: Transfer to 21C Network/REIN Problem
20-09-2013 9:42 PM
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I'm not a gamer so was not really bothered about interleaving been on.......... as long as the 888 max upload has no affect on skype, I'll leave it as is
Re: Transfer to 21C Network/REIN Problem
21-09-2013 1:19 AM
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Re: Transfer to 21C Network/REIN Problem
21-09-2013 8:05 AM
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If it doesn't work out any better, then you can use the same link to set interleaving back on again, or if problems are detected DLM might do it for you.
Re: Transfer to 21C Network/REIN Problem
21-09-2013 10:24 AM
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@purleigh Thanks for the link, atm the line is only 3 days into the 10 day training period, so I'll see what it's like at the end before making a decision
Re: Transfer to 21C Network/REIN Problem
25-09-2013 7:28 PM
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HOLYHEAD
Estimated line speed:
8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-08-04 13:34:35
Current line speed:
17.8 Mb
-----------------------------------------------------------
Download speedachieved during the test was - 16.14 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17 Mbps
Upload speed achieved during the test was - 0.68Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
-----------------------------------------------------------
DSL Connection
Link Information
Uptime: 5 days, 4:11:05
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,265
Data Transferred (Sent/Received) [GB/GB]: 46.13 / 104.14
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 14.2 / 27.0
SN Margin (Up/Down) [dB]: 14.0 / 2.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2,713 / 0
FEC Errors (Up/Down): 305 / 4,235,475
CRC Errors (Up/Down): 2 / 3,782
HEC Errors (Up/Down): 2 / 60,862
Well, looks like everything has been sorted, thanks to all who helped in this matter.
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- Transfer to 21C Network/REIN Problem [RESOLVED]