Transfer to 21C Network/REIN Problem [RESOLVED]
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- Re: Transfer to 21C Network
Re: Transfer to 21C Network
13-06-2013 9:00 PM
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See: http://www.kitz.co.uk/adsl/rein.htm
Re: Transfer to 21C Network
13-06-2013 9:07 PM
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Re: Transfer to 21C Network
13-06-2013 11:37 PM
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Re: Transfer to 21C Network
14-06-2013 8:28 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Transfer to 21C Network
14-06-2013 9:17 AM
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Now, your possible suspicions about equipment at either Take-away is worthy of monitoring, but I'm sort of thinking unless it's something that has only recently started to be faulty and perhaps not doing it every time it's used (slightly unusual), then you need to be thinking a little more about what may have only been switched on the other Friday & Saturday evening and last Friday evening, and has now suddenly appeared on this Wednesday evening. Was anyone (possibly neighbour) away in the week previously, who is currently home mid-week?
As far as trying to track this down a bit more, listening with a MW radio as has been suggested is a good thing to do.
Start with the Radio tuned at around 600kHz (500m in old terms), not on a strong radio station.. Tune up and down around this frequency when your problem is not happening so you can get used to the sounds that you will hear, there will be noise at various frequencies due to general background noise that will be present these days from not only ADSL signals but things like CRT monitors, TV sets etc. These sort of things are generally at a lower level and won't usually cause problems.
Do these initial checks during daytime as there will be increased noise after dark due to increased MW propagation. As your problem seems to have cropped up well into daylight hours that will be helpful as well. When the problem next occurs tune up and down to find strong noise signals that were not present before. Once you have a strong noise signal you can move around with the radio to get some idea of where it's coming from.
Such interference may well be affecting other neighbours' broadband as well, so it might be worth chatting to them to see if they have broadband and are having any problems. Bear in mind that it might even be some of their own equipment causing the problem and they aren't aware, so I wouldn't mention that aspect at this stage.
Whilst it's likely that your problem is undoubtedly worse because of the standard of that cable mentioned earlier, the interference is obviously quite severe and needs to be tracked down anyway.
Re: Transfer to 21C Network
14-06-2013 11:30 AM
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@Anotherone In hind sight one begins to see a bit clearer :). Before I joined PN on the 30th May I was with BT for just over 2 years. During that time I did suffer problems in the evening but put it down to BT's aggressive throttling during peak times. I am an admin on an IRC chat server and quite often I'd be disconnected from the server during peak periods. I thought it was only off the chat server and never noticed whether I was losing dsl connection or not.
I've spoken to a few neighbours who are suffering in the evenings but they like myself are blaming BT. Since neither routerstats or DSLstats will work with the BT home hubs I've asked one neighbour if she can take speed tests before and after the time period. Not perfect but might give an indication.
Otherwise I intend to listen out for the fans to start and see what the graphs look like at the same time.
I've included 2 photos from my bathroom window to give an indication of how close one fan is to the telegraph pole outside.
Re: Transfer to 21C Network
14-06-2013 3:49 PM
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A MW radio is really the way to go so you can say beyond doubt, when "such and such" happens my error rate goes through the roof and I can hear all the Interference on a MW radio. If I take the radio nearer to the "what ever it is" the interference is much stronger. This interference wasn't present before the event and ceases when the offending item is turned off.
Re: Transfer to 21C Network
17-06-2013 1:28 AM
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Found some interesting reading
http://www.conformance.co.uk/adirectives/doku.php?id=emc
Re: Transfer to 21C Network
17-06-2013 8:39 AM
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Don't forget to tune up and down to get used to the various noises you will hear that are there all the time (make a written note if need be).
Re: Transfer to 21C Network
17-06-2013 9:34 AM
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Re: Transfer to 21C Network
19-06-2013 11:57 AM
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We can certainly raise a fault on that though REIN can be a tricky one to deal with, and won't generally be a quick fix as BT have to deal directly with the owners of the equipment causing the interference. Nontheless it'd still be worth running through http://faults.plus.net so our team can investigate.
Re: Transfer to 21C Network
19-06-2013 6:37 PM
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As to it not been a quick fix, I am a patient person and have been suffering this problem for the last 2 years and I'd fully expect the owners to be reluctant to do anything, but in the end the law is there to prevent this kind of interference.
Re: Transfer to 21C Network
19-06-2013 7:02 PM
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Re: Transfer to 21C Network
19-06-2013 7:20 PM
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[Edit] DOH!!!! just read what I typed lol, have zipped all the dslstats and added to the ticket
Re: Transfer to 21C Network
19-06-2013 10:30 PM
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