Transfer to 21C Network/REIN Problem [RESOLVED]
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Transfer to 21C Network
Re: Transfer to 21C Network
09-06-2013 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
[Background] Moved into this terrace house 2 years ago last April. looking after it for a friend who works away and spends most of his time abroad, only home for the odd week.
When I moved in the internal wiring was a mess and the BTOR engineer wasn't interested despite BT charging me £140 for reconnection. In fact he said he would only change internal wiring if there was a fault. Luckily there was but he would only fit new wiring from the bathroom door to a new master box. I did want the wiring re routed outside but he stated he would have to charge me extra for this. (See photos)
outside photo shows where it enters my property
bathroom1 is just inside on the bathroom windowsill, not a water tight box
bathroomm2 is at the bathroom door
bedroom1 and 2 are my set up
Now I'm not saying this is the cause of the fault, just trying to offer a complete picture so someone might be able to help
Re: Transfer to 21C Network
09-06-2013 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the Bedroom outside wall, the same wall as the Bathroom?
Re: Transfer to 21C Network
09-06-2013 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've included photos of the wiring in the connection boxes. I'd love to get this sorted properly and could even probably do it myself nice and neat but only BTOR can legally touch these wires
Re: Transfer to 21C Network
09-06-2013 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now I'm not sure what I'm seeing here - Bathroom 2/3 is outside the Bathroom door, and is the cable coming from below the one coming from Bathroom 1/4 by the window? And therefore the cable going upwards from Bathroom 2/3 in the "new" cable going to the master socket?
Can we have a clearer picture of the wires and colours of this cable going upwards, because it doesn't look the correct standard in the pictures you've posted. If my assumptions are wrong, please clarify.
One thing is for certain, from the outside pictures, the bloke was too lazy to put one single external connector box under the eaves and run one new cable around the wall direct into the bedroom to a new Master socket. I assume you had a new phone number with this line, so it was a new install that was bodged?
Re: Transfer to 21C Network
09-06-2013 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bathroom 2 & 3 are at the bathroom door (about head height). Blue from window connected to blue ....... white with blue band connected to orange ( from window at bottom/to master box at top)
I've added some more photos, excuse the camera shake
No to the new phone number, was moving number from previous address, but yeah THEY were a lazy bunch........ was a fault on the line then and took 4 of them a month before I had a working line
Unfortunately unless there's a line fault I can't force BTOR to come back and fix this properly and requesting a new line is not financially viable atm.
Re: Transfer to 21C Network
09-06-2013 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The correct standard (CW1308) is that coming from the window-sill to the bathroom door. It can be 2 or 3 pair (or more) - Pair 1 is Blue+white trace & White with blue trace; Pair 2 is Orange with white trace & White with orange trace; Pair 3 (when present) is Green with white trace & White with green trace.
Shame it was 2 years ago, but I still think there's a good chance of getting something done.
Re: Transfer to 21C Network
09-06-2013 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cable from window to door is 6 core, 3 pairs, orange and banded orange, green and banded green, blue and banded blue
New cable from door to master box is 4 core, solid colour, blue,green,orange and brown
tbh I've been tempted to yank the cable outside, claim a line fault and blame it on burglars lol, but I'd probably end up having to pay for it anyway
At least for the moment I have some semblance of a working internet
Re: Transfer to 21C Network
09-06-2013 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transfer to 21C Network
11-06-2013 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here are this mornings stats, FEC errors seem to be quite high, not sure whats causing them as nothing has been touched since I put the home hub on.
You are currently connected to gateway ptn-ag03.
This is located in Telehouse North.
-----------------------------------------------------------------
Phone exchange:
HOLYHEAD
Estimated line speed:
8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
10.8 Mb
-----------------------------------------------------------------
Download speedachieved during the test was - 10.23 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.68 Mbps
Upload speed achieved during the test was - 0.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
-----------------------------------------------------------------
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 2:55:50
Downstream 12,104 Kbps
Upstream 888 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 12.1 dB / 15.6 dB
Line attenuation (Down/Up) 26.0 dB / 14.2 dB
Output power (Down/Up) 0.0 dBm / 12.3 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 301 / 4294967264
CRC Errors (Down/Up) 0 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 0
Re: Transfer to 21C Network
11-06-2013 9:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ignore the FEC errors they don't get reset on a resync, apart from which Thomsons seem to count them up for nothing better to do.
I will get back to you later on this wiring - I haven't forgotten.
Edit: Also DLM must have turned on quite a high level of Interleaving on the Upstream as the speed has been restricted to 888kbps.
Can you keep a note of which Gateway you are on on as well and whether if it changes when there is an 'event' ?
Re: Transfer to 21C Network
11-06-2013 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transfer to 21C Network
11-06-2013 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Average Error rate table is quite handy too, but note that the averages can change throughout 24hrs, so I've been saving the table at the end of periods when the rate has been low and at the end of periods when it's high. BUT if you use the <Save error text> button, rename the file immediately after, because the next save overwrites the file rather than append to it. Otherwise use the <Copy to clipboard> and paste it to a file of your own choice.
The Bitswap graphs are handy as are obviously the SNRM graphs, the Bitloading graph before and after a sync drop would be useful as well as any speed graph showing the sync change.
Unless you have an Open Fault ticket at the moment with some planned action by BTw, I would say it's virtually impossible for Plusnet to find out if there was any work going on that might have directly affected your line. Is there any FTTC work going on in your area?
Re: Transfer to 21C Network
11-06-2013 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've noted your advice on which graphs to take note of and the Average Error Rate table. So I will disconnect now, leave for a few minutes then power down the router. Should I leave it an hour before starting up again....... I don't want my speeds dropping any further.
Thank you
Re: Transfer to 21C Network
11-06-2013 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transfer to 21C Network
11-06-2013 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are currently connected to gateway ptw-ag04.
This is located in Telehouse West.
--------------------------------------------------
Phone exchange:
HOLYHEAD
Estimated line speed:
8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
10.8 Mb
--------------------------------------------------
Download speedachieved during the test was - 10.27 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.05 Mbps
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
--------------------------------------------------
DSL Connection
Link Information
Uptime: 0 days, 0:26:08
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 12,523
Data Transferred (Sent/Received) [MB/MB]: 21.67 / 44.43
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 14.3 / 27.5
SN Margin (Up/Down) [dB]: 14.1 / 11.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 7
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page