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Time frame for upgrade?

Wc21
Newbie
Posts: 4
Registered: ‎22-10-2018

Time frame for upgrade?

Plusnet have said that our internet will be upgrade to unlimited fibre tomorrow, October 23rd, what time of day does this upgrade usually happen? Also they’ve said they’ve sent a new router, does this usually come on the same day? Will it be needed for the internet to upgrade?
6 REPLIES 6
Jonpe
Aspiring Hero
Posts: 2,896
Thanks: 1,057
Fixes: 9
Registered: ‎05-09-2016

Re: Time frame for upgrade?

Assuming you are upgrading from ADSL to fibre you'll need a router that works with fibre, some routers work with both so it will all depend on what your current router is capable of.  Routers are usually sent by first class post timed to reach you by your connection date.

The usual advise from PN is that any new service can 'go live' at any time up to midnight on the day they've specified.

A PN staff member will be able to look up the specifics of your account.

Wc21
Newbie
Posts: 4
Registered: ‎22-10-2018

Re: Time frame for upgrade?

We currently have a Plusnet Hub zero, does this work with fibre?
Shep41
Pro
Posts: 327
Thanks: 115
Fixes: 3
Registered: ‎31-05-2017

Re: Time frame for upgrade?

No. This is an adsl modem/router
Plusnet Help Team
Plusnet Help Team
Posts: 14,871
Thanks: 399
Fixes: 113
Registered: ‎27-04-2007

Re: Time frame for upgrade?

Hi @Wc21 Mind sending me a PM with your account username please? I'll be able to check the broadband and router orders to see where we're up to. it would be best if you can drop a quick reply to this post once you've sent it please. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Wc21
Newbie
Posts: 4
Registered: ‎22-10-2018

Re: Time frame for upgrade?

Hi Adam,
I live in a shared house so the account is with the landlady, is there any other way to check?
Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Time frame for upgrade?

Hi @Wc21 ,

 

We can certainly find the account via the telephone number the broadband is provided down, although unless we have authorisation on the account to deal with yourself we aren't able to divulge any account specific information.

 

We can definitely get a ticket over to the account holder with further information, once we've located the account., if that would be of use?