Ticket response times
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Ticket response times
08-12-2013 10:07 AM
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Re: Ticket response times
08-12-2013 11:16 AM
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Re: Ticket response times
09-12-2013 7:59 AM
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I did try ringing last Friday - but as I had already spent ages on the phone trying to get thru to Tesco Customer Services ,another long wait listening to Musak didn't appeal!!!!
Re: Ticket response times
09-12-2013 8:05 AM
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Re: Ticket response times
09-12-2013 8:21 AM
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Re: Ticket response times
09-12-2013 8:44 AM
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edit: added ticket number!
Re: Ticket response times
09-12-2013 9:11 AM
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Unfortunately fault tickets often take longer to respond to, it's in the correct place for a reply and I'll check it later to make sure it's looked at today.
Re: Ticket response times
09-12-2013 9:13 AM
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Re: Ticket response times
09-12-2013 4:28 PM
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Quote from: Chris @reserved
Unfortunately fault tickets often take longer to respond to, it's in the correct place for a reply and I'll check it later to make sure it's looked at today.
Perhaps a nudge is needed Chris.
Re: Ticket response times
09-12-2013 4:50 PM
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Quote As I said in the ticket the speed has gone right up
Are you still having issues then? I'd assumed from this comment that your speed was fine now?
Re: Ticket response times
09-12-2013 5:01 PM
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Re: Ticket response times
09-12-2013 5:02 PM
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Re: Ticket response times
09-12-2013 5:08 PM
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The noise is very intermittent. The speed has been very good since Saturday afternoon when I got a different ip address. I'm still on that one but just hope that the speed doesn't go down if I get on a different gateway!
Shall I close the ticket now and raise another one if the speed goes down?
Re: Ticket response times
09-12-2013 5:10 PM
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Re: Ticket response times
09-12-2013 6:10 PM
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