Ticket problems

[#1]

Raised a ticket this morning requesting PN delete the spam on the f/way account (as unable to do so in webmail)
- error message

Quote

ERROR: ERROR: Connection dropped by IMAP server. Query: COPY 1:1635 "INBOX.Trash"

However I can't now see the ticket - it gives the number [ 22973670 ] and the date, but doesn't show any actual content.
Would appreciate the ticket (and the spam-deletion issue) being fixed, have only raised this here as assume the ticket system itself has problems.
Regards,
Penny.

[#2]

Hi Penny,
We'll get a problem raised about the ticket issue.
In the meantime I've deleted the mail in the 'Spam' folder.
Whilst on the subject, here's a quick tip for people as you can actually do this yourself using TELNET...
Firstly open a command prompt in windows (Start > Run, type 'cmd' and click OK)
Telnet to our IMAP server by typing:

telnet imap.plus.net 143

You will be presented with a welcome message. You should then authenticate yourself using:

. LOGIN <username> <password>

Note the space after the dot and the space between the username and password.
From here you can delete the Spam folder and its contents:

. DELETE INBOX.Spam

After pressing Enter you should get a confirmation message saying that the folder's been deleted.
You then need to recreate the spam folder:

. CREATE INBOX.Spam

Again there should be confirmation that this is complete.
And that's it! Should save you having to raise a ticket next time round

[#3]

Quote from: Bob

We'll get a problem raised about the ticket issue.

thanks Bob

Quote from: Bob

In the meantime I've deleted the mail in the 'Spam' folder.

also thanks

Quote from: Bob

Whilst on the subject, here's a quick tip for people as you can actually do this yourself using TELNET... ... And that's it! Should save you having to raise a ticket next time round

Very useful info, and appreciated you took the time to spell out the steps.  Could you just clarify if <username> actually needs the chevrons, eg <bloggs> (?)
With regard to the actual spam deletion within webmail, though, why didn't this work?  Always has, previously.  Is there a certain volume of messages beyond which SquirrelMail can't clear down the spam?
Regards,
Penny.

[#4]

Quote from: Penny

Very useful info, and appreciated you took the time to spell out the steps.  Could you just clarify if <username> actually needs the chevrons, eg <bloggs> (?)

No, it doesn't need the chevrons.

Quote

With regard to the actual spam deletion within webmail, though, why didn't this work?  Always has, previously.  Is there a certain volume of messages beyond which SquirrelMail can't clear down the spam?

Yes, once the number of messages exceeds a certain amount Squirrelmail struggles. This leaves you in a position where you're unable to access the Spam folder to delete your messages.

[#5]

Hi Penny,
Bob was only using them to help identify what was to go there, so you don't actually type them when you telnet in.

[#6]

Quote from: Bob

Yes, once the number of messages exceeds a certain amount Squirrelmail struggles. This leaves you in a position where you're unable to access the Spam folder to delete your messages.

Okay fine, if it's volume-related.  I could see the messages, order them and toggle them, just couldn't get SM to clear them down.  Thanks for clarifying
Regards,
Penny.

[#7]

Quote from: MikeWhitehead

Bob was only using them to help identify what was to go there, so you don't actually type them when you telnet in.

Yes I understand that (now).  Thing is, when Gareth Horth talked me through telnet initially (when I was setting up Cron/Webalizer some years back) he made it - very - clear that you have to be really careful with what characters you input.
I could, I guess, have found out using trial and error, but I didn't want to risk putting chevrons in and find it caused some un-ideal outcome, hence the question.
I use telnet a fair bit these days for telnetting in mysql content, so I'm reasonably okay with it, just didn't want to risk stuffing things up somehow
Regards,
Penny.