Ticket Raised for intermittent internet

[#1]

I contacted support last night regarding an intermittent internet connection. I did the master socket test as suggested and posted an update to the ticket.

Could this be looked at for me as it is causing a lot of inconvenience?

Many thanks

[#2]

Disappointed that my ticket has not been updated.

[#3]

Thanks for getting in touch @greshoff

I've tested your line today and I can see that there are some settings on your line that are set too low that may be making your speeds seem slow or your connection intermittent.

I've arranged for the line to be reset to try and fix this. Can you monitor the connection over the next couple of days and let us know how you get on?

[#4]

Thanks, Which settings were set  too low?

I'll keep an eye on things over the next few days and let you know. Hopefully resetting the line will improve things

[#5]

Thanks for getting back to us @greshoff

Essentially the Signal to Noise Ratio (or SNR for short) was set too low for your line and may have been trying to make your line faster than it can handle.

Have you noticed any improvement since the reset?

[#6]

Thanks Matthew. What are the current settings of the SNR for my line. I have been out a lot but when I have been home the connection seems tro be more stable. Thanks.

[#7]

Hello @greshoff,

Thanks for getting back to us and letting us know your service is more stable, glad to hear it's sorted.

Do let us know if you need further assistance,

Thanks.

[#8]

What are the current settings of the SNR for my line?

[#9]

General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:

	Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	6.8	14.0
SNR Margin:	6.5	3.3
Errored Seconds:	0	0
HEC Errors:	0
Cell Count:	8285384	24224021
Speed:	1219	20119

[#10]

@greshoff I will attach your supplier results onto here for you. Your SNR is currently set at 3dB.

[#11]

Many thanks. No further issues to report all seems stable for now.

[#12]

I had the same problem a few weeks ago which I thought had been resolved by plusnet however it appears to have returned.  The  internet drops randomly. I have done all the usual master socket tests etc. Could someone have a look at my line to see if there is something going on? THanks

[#13]

had the same problem a few weeks ago which I thought had been resolved by plusnet however it appears to have returned.  The  internet drops randomly. I have done all the usual master socket tests etc. Could someone have a look at my line to see if there is something going on? Thanks

[#14]

Have you done the "quiet line" test; if voice service noisy, that will impact on ADSL quality.

Just dial "17070".

[#15]

Yes I have done all the usual master socket tests etc including quiet line test