Ticket Nudge Please
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Ticket Nudge Please
27-03-2013 8:54 PM
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Re: Ticket Nudge Please
27-03-2013 10:34 PM
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It looks as though your profile has become 'stuck'. I'll get that nudged first thing in the morning for you.
Re: Ticket Nudge Please
28-03-2013 9:03 AM
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Re: Ticket Nudge Please
28-03-2013 10:00 AM
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I placed a SNR reset on your line that will hopefully sort your IP profile out, this usually takes around four hours to complete.
Re: Ticket Nudge Please
28-03-2013 10:11 AM
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Again thanks
Re: Ticket Nudge Please
28-03-2013 10:24 AM
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This issue is something that our Faults Team are aware of and we will continue to be vigilant in such cases moving forward.
Please let us know if there is anything further we can do to help.
Re: Ticket Nudge Please
28-03-2013 4:59 PM
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Still have this via BTW Performance Test:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.92 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.92 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: Ticket Nudge Please
29-03-2013 9:32 AM
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Re: Ticket Nudge Please
29-03-2013 10:03 AM
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I'm working on this now for you. I am just awaiting a further response from our suppliers.
Re: Ticket Nudge Please
29-03-2013 10:24 AM
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Sorry about that.
Re: Ticket Nudge Please
29-03-2013 4:07 PM
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