Ticket #45903488 Calls dropping connection

[#1]

That sounds promising, a hawk is a testing device that phone engineers tend to use and if he's checking the wiring back to the exchange that in our opinion is what needs to be done so do let us know if you hear anything further from them. Otherwise I'll keep checking for notes on our side.
IMO I still think there's an issue at the exchange but at least Openreach are headed in that direction.

[#2]

He did say that the exchange maybe the problem but he called someone while here and was told they had a simular fault last week where the HR fault was so small he had the check the wiring all the way back , maybe he will put some copper in there on the way instead of all that ALU i have lol

[#3]

ok engineer has been back , replaced some wiring in the exchange all other wiring back to exchange is fine , we tested by calling the line and its still dropping , he has now refered it back to the exchange for an equipment change (lift and shift) i take it.

[#4]

Thanks for the detailed update, yes I'd guess either a lift and shift or a tie pair modify could be the next step...

[#5]

i do have another pair to my house its defined as another number though. Has BT updated their side with what they are doing next?

[#6]

I've had a report back now to say that some cabling work completed at the exchange at 14:11.  This may mean that there are outstanding tasks and that work is still underway. Just wondering if you've had the chance to test out if calls are still causing the ADSL connection to drop.

[#7]

Yes i tested about 5 mins ago , dropped out on incoming call still.

[#8]

Nothing further has come through on the notes since my last update so I've rejected a further clear and passed the fault back. I'll continue to keep an eye on this for you.

[#9]

Ok thanks _Adam_Walker_ , i'll keep testing now and again. do you know if they are still working on the fault or is it now come to a halt for the exchange to do something.

[#10]

Morning,
Any update on what is happening regarding the fault?
Was just wondering being as BT did turn up unexpected yesterday, i don't want to be out if they do decide to make a visit again.
Mark

[#11]

Yes, Openreach do want to arrange a visit as they've not been able to identify a fault at the exchange I'm afraid.
Can you let me know when you'd be available for this please? The slots as usual are AM = 08:00 to 13:00 or PM = 13:00 to 18:00 Mon-Fri.

[#12]

Anytime Adam, morning will be ok  , i'll be about all day though.
Mark

[#13]

I've booked that for you, I've updated your ticket with the specifics.

[#14]

Next Monday Adam is this the best they can do , i mean they turned up yesterday within hours of the rejection and without having to book an appointment.
They are dragging their heals now because its not as clear cut as they would like or they have to replace something that will cost them money in man hours or hardware.

[#15]

Right BT called me this morning , same pstn engineer as last week ,nice bloke very helpfull, having spoke to his managers there is nothing more he can do as the line has no hr fault (as per last week) , a broadband engineer needs to be sent , plus on his notes he cannot see anything been done the exchange side??? . C'mon plusnet i have now wasted another day off.