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Ticket 112694999 no response since.

FIXED
dnb
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎27-02-2019

Ticket 112694999 no response since.

After much searching, I managed to enter a ticket (187741472 ) on Friday afternoon, 22.02.2019. It's now Wednesday night 27.02.2019. All I've seen is an automated response. The ticket has not been visibly updated.

1 - when can I look forward to a reply?

2 - why is it so difficult, hidden? to log a query?

Many thanks

Nigel

3 REPLIES 3
Sparkrace22
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-06-2016

Re: Ticket 112694999 no response since.

I know where you are coming from, it can be frustrating

 

i personally find it much easier and quicker to make a complaint on here, seems to get picked up quicker.

 

i complained on the Community last Wednesday, as I had upgraded to Fibre Extra, got a reply, then complained through a link that a staff member sent me, a ticket was raised and eI updated it.

 

My line as checked, PlusNet rang me, and organised. BT engineer to visit my home yesterday, he renewed couple of BT components which fixed my Fibre speed to a higher speed, 

start to finish was. Just 8 days, Great Service from PlusNet Community and staff

 

So make your complaint known on the Community, and hopefully Staff will pick it up

Community Gaffer
Community Gaffer
Posts: 17,700
Thanks: 686
Fixes: 167
Registered: ‎05-04-2007

Re: Ticket 112694999 no response since.

Hi there,

 

Sorry that you're waiting for a response, however as the issue was reported using the complaints procedure we do advise this takes around 5 working days for a response. You should get an update from the complaints team within that timeframe.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dnb
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎27-02-2019

Re: Ticket 112694999 no response since.

Fix

I received a response Yesterday, Thursday afternoon which answered my question.