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Thomson TG789 - wireless connection unuseable

chris11
Newbie
Posts: 7
Registered: ‎04-07-2010

Thomson TG789 - wireless connection unuseable

Have been using supplied modem above wired with FTTP for over a year with no drop outs. Now trying to use with wireless devices find that wireless is hardly ever available. Rebooting sometimes re engages wireless for a short period. Is there a firmware upgrade available? I'm on 8.4.1C Will an upgrade fix it?  Cannot fid any other posts about this router is this a problem others have experienced?
Chris
6 REPLIES 6
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Thomson TG789 - wireless connection unuseable

Hi
Not sure to be honest. Is this the one we sent you?
Jojo Smiley
chris11
Newbie
Posts: 7
Registered: ‎04-07-2010

Re: Thomson TG789 - wireless connection unuseable

Hi Jojo
Yes its the one Plusnet supplied.
Chris
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Thomson TG789 - wireless connection unuseable

Hi Chris,
Have you tried setting the wireless encryption to WPA rather than WPA2?
Jojo Smiley
chris11
Newbie
Posts: 7
Registered: ‎04-07-2010

Re: Thomson TG789 - wireless connection unuseable

Hi Jo tried changing - made no difference . still no Wi Fi.
starkie1800
Grafter
Posts: 43
Registered: ‎18-10-2011

Re: Thomson TG789 - wireless connection unuseable

i had one of the plusnet modems not good at all mate get yourself another
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Thomson TG789 - wireless connection unuseable

Hi chris11,
Thanks for that. I'll get a new router sent out for you.
Jojo Smiley