This is an odd one - wireless devices suddenly unable to connect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: This is an odd one - wireless devices suddenly...
This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a FTTC customer with the standard 'out of the box' configuration - BT modem+Tecnicolor router.
We have two cabled connections:
'big' windows PC
Freesat box
Numerous wireless devices:
Ipod
Ipad
Kindle
Kindle fire
Laptop
Internet radio
various family phones...
Everything has been working fine for nearly a year now. That is, until some time yesterday afternoon.
Suddenly, all of the local wireless devices dropped out.
I ran the usual poweroff reset to the router after waiting the required 10 seconds or so before power on. No change.
Powered off the modem and router, waited, restarted. No change.
All the time the wired connections were working perfectly - 50mbps down, 12 up, therefore no internet connection issue.
Attempts at connecting the Apple devices all resulted in 'unable to connect'. Tried 'forgetting' the network and rebinding with the security key - still 'unable to connect'. Windows simply said that it couldn't connect to any of my preferred networks
The SSID is broadcasting, I can see it in my network list with 100% signal strength. Just can't get any wireless connection at all, even when I sit 2 feet away from it with the device.
I have an old HH3 router that I set up some time ago as a backup. I plugged that in and restarted, and initially it seemed that all was fine again. I could get the laptop to connect and the apple devices all connected to the internet. But ten mins later, all the wireless devices dropped out again. As before, the wired coonnections were working beautifully. All attempts to drop and restart the wireless connections at the devices led to the same.
So, I put the techicolor one back in at lunch time. Once again, it appeared that the devices connected for a very short time (just enough time for my Twitter feed to update!), and down they all went again.
I just don't understand it. It connects very briefly and appears to be working as before, then off they go..
Just to recap:
1) Wired internet connection fine and stable - no outages at all. Internet connection 100% fine.
2) Wireless devices all drop out, no wireless devices can connect (Windows/apple/kindle fire and so on)
3) Restart of the router made no difference
4) Changing the router to a Home Hub 3 worked for about five minutes
5) Changing the router back to the technicolor router worked again for about 5 minutes.
6) SSID is brodcasting and can be seen as good strength all around the house.
When I log on to the router (http://192.128.1.254) all the wireless settings are fine, although I can see the 'actual speed' value slowly drops from around 300Meg to 1Meg which looks very odd to me. It seems like the router is strugging to speak to the wireless devices. But both of them?
Thing I have tried to alleviate the issue:
1) changed SSID - no change
2) Changed security type and key - no change
3) Checked for source of local interference - none around. All was fine until yesterday afternoon and certainly no devices that could interfere like AV routers or other 2.4Ghz devices are anywhere near or came into close proximity at that time.
4) Changed channels just in case of local interefence I was unaware of.
I just don't get it. I am tempted to buy a new cable router but bearing in mind I have changed the router to no avail already, I don't really want to go to that expense based on a hunch.
Anyone at all had any similar issues or can offer any new advice that I haven't already covered above?
Thanks in anticipation
Tim
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit: Just reread your post Which channels did you try?
Have you looked to see what is active around you by using InSSIDer?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just don't understand why they seem to connect for a very short period of time, then drop out. That kind of rules out any security key configuration issues, as in theory they wouldn't have connected at all if that was the case.
And the same conditions being displayed by two different routers?
I don't like these sorts of mysteries.
It's like there is some kind of jamming going on, but again, if there were, why do the devices connect fine initially and then drop out a few mins later?
Confused...
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've seen exactly that when a video sender was being used in the immediate vicinity, as they both operate on the 2.4Ghz frequency band.
Quote It's like there is some kind of jamming going on, but again, if there were, why do the devices connect fine initially and then drop out a few mins later?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't tried CH1 yet, although not sure why 6 or 8 aren't working if no-one else is using them, or why the connection suddenly went yesterday afternoon after changing nothing..
I'll give it a go later and see what happens, thanks..
Re AV senders, we live quite away from our neighbours and they would have had the AV sender running non-stop since yesterday PM, so I'm still a bit doubtful of that. Wish I could afford a spectrum analyser!
The SSID is showing a strong signal and is broadcasting.. So still unsure where to go next
Thanks for replies
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just in case I do decide to replace this router in the end (some of the reviews I've just been looking at don't exactly rate it too well!), does anyone have any fibre router recommendations up to around £100 ish?
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One (remote) possibility: could any of your wireless devices have a static IP set that might be conflicting with another device?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nevertheless, I'll start by powering all the wireless devices off and introducing them one at a time to see what happens. I've also raised an official support ticket to see if anything can come to light from that angle.
Thanks again
Tim
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This is an odd one - wireless devices suddenly unable to connect
26-04-2013 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Changed to ch 1 - no change
Await a comment from support to see if they have any other ideas..
Re: This is an odd one - wireless devices suddenly unable to connect
27-04-2013 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know how, but when getting up this morning and trying again, everything was fine.
I have no explanation as to what may have caused the problem. All I know is that after 36 hours of limited or no wireless activity, everything is back and running as before. I had made no changes to anything.
Thanks for all your suggestions. I guess this one will have to be written off as a mystery.
Re: This is an odd one - wireless devices suddenly unable to connect
27-04-2013 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: This is an odd one - wireless devices suddenly unable to connect
27-04-2013 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Change the IP address of your router to something like 192.168.1.100; assign the range to be 101 to 254; and change the gateway address on all devices to that of the new router IP. Reboot the router and let the devices find it.
It's possible the devices are trying to clock on to a different network using the same gateway IP as yourself!
York.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: This is an odd one - wireless devices suddenly...