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The slowest broadband ever

daphne91
Dabbler
Posts: 17
Thanks: 2
Registered: ‎24-01-2021

Re: The slowest broadband ever

Hi all and thank you for your messages,

 

I have been waiting for an engineer for these two last weeks. Initially, two Openreach engineers tested the line outside the flat and they found no problem. Today another one came to test the line inside the flat, again no problem.

The last one suggested asking Plusnet for a broadband engineer. He also mentioned broadband boost and SFI.

 

 

 

jab1
Seasoned Hero
Posts: 6,092
Thanks: 2,051
Fixes: 63
Registered: ‎24-02-2012

Re: The slowest broadband ever

Hi @daphne91 - if 'normal' OR engineers can't find the problem, then yes, you do need a 'Specialist Field Investigator' - these guys can usually locate problems the regular ones can't, as they have more specialist testing equipment, and very often more Broadband experience.

John
Townman
Superuser
Superuser
Posts: 16,901
Thanks: 6,999
Fixes: 67
Registered: ‎22-08-2007

Re: The slowest broadband ever


@daphne91 wrote:

 

... two Openreach engineers tested the line outside the flat and they found no problem. Today another one came to test the line inside the flat, again no problem.

The last one suggested asking Plusnet for a broadband engineer. He also mentioned broadband boost and SFI.


Grrrrr!!!!

In the first instance, line testing is not what is required here.  The line might well test out as no fault found, but that is not the same as the line performing as per BT Openreach's systems suggest it should do.  Why the circuit, which indicates not fault, performs markedly different to the estimates provided by BT needs to be examined.  There might well be no fault with the line, it might just be not routed where BTOR believe it is / should be routed.  Such will change the nature of resolving this problem.

POTS testing of the line is not much help, voice services will more or less work on wet string so long as both strands are connected.  Broadband needs a high quality / short line to deliver high speed.

The response above points to the inadequacies of the BTOR repair service - engineers with limited skill profiles and buck passing back to the CP/ISP to determine what is the appropriate skill requirement.  BTOR must start to accept ownership for failures in their supply network.

@PaulScott  - can some one please review this case?