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That's it! i am leaving plusnet!

anne2017
Newbie
Posts: 2
Registered: ‎22-03-2017

That's it! i am leaving plusnet!

Waited for 33 mins on the phone. Still no answer. This is not worth my time.

6 REPLIES 6
RealAleMadrid
Aspiring Hero
Posts: 2,713
Thanks: 1,395
Fixes: 59
Registered: ‎07-07-2009

Re: That's it! i am leaving plusnet!

Just to let you know you have to phone them to cancel your contract or send a letter!

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: That's it! i am leaving plusnet!

Have you read/liked my Why I have left Plusnet post?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: That's it! i am leaving plusnet!

Hi there @anne2017 I am sorry to hear you're having problems getting through to us. I've checked your account and I can see your house move orders have now completed.

 

I'm testing your line and I'm finding your router isn't connecting to your exchange.

 

Please can you try running through the checks here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and let us know how you get on?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: That's it! i am leaving plusnet!


@RealAleMadrid wrote:

Just to let you know you have to phone them to cancel your contract or send a letter!


not true.

you don't need to talk to plusnet at all to leave. you simply tell your new provider and they will migrate the services across.

RealAleMadrid
Aspiring Hero
Posts: 2,713
Thanks: 1,395
Fixes: 59
Registered: ‎07-07-2009

Re: That's it! i am leaving plusnet!

Did I say anything about migration?Smiley

chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: That's it! i am leaving plusnet!

well if someone is leaving plusnet 99.9% of the time it's to move to another supplier.
if they are simply cancelling ALL services and not replacing them then that would quite unlikely.