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Terrible Upload Speeds (Plusnet supplied Thomson Router)

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Dabbler
Posts: 18
Registered: ‎02-03-2009

Terrible Upload Speeds (Plusnet supplied Thomson Router)

Hello
I am hoping one of the helpful Plusnet staff will pick this up.
A few weeks ago, after having issues with a moderate NAT setting on xbox live, I was sent a shiny new Thomson router. I got an open NAT straight away and was really quite impressed with everything.
However, I have noticed through various speedtests that my upload speed has become awful over a wireless connection. It has dropped from around 0.36 mbps to 0.04 mbps in a matter of weeks. My download speed remains fine (wired or wireless)
If I connect to the router via ethernet then the upload speed shoots back up to around 0.36 - 0.40 mbps again so it is certainly a wireless issue with the router.
Can someone please advise on this?
Many Thanks
21 REPLIES 21
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Newbie
Posts: 8
Registered: ‎25-02-2012

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

I too am having terrible problems - have been for over a week and still waiting for some support from plusnet on this.  Hope they respond soon!
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Dabbler
Posts: 18
Registered: ‎02-03-2009

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

Bump!
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Grafter
Posts: 92
Thanks: 3
Registered: ‎20-06-2011

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

Check out this thread http://community.plus.net/forum/index.php/topic,92497.0.html
We've got the same problem as many others  Cry
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Moderator
Moderator
Posts: 23,473
Thanks: 4,005
Fixes: 1,024
Registered: ‎11-01-2008

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

mod:note
Thread bumping is against the forum rules, please refrain from doing so.
Also allow staff and others to assist by perhaps giving more than 3 hours to look into it.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Aspiring Pro
Posts: 315
Thanks: 50
Fixes: 2
Registered: ‎28-06-2007

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

I am using a TG585 v8 Software Release: 8.2.7.8 using Wireless to connect to 3 different computers. Upload and download speeds are exactly the same as using Ethernet: 6966 kbps (871kB/s) and 851 kbps (106kB/s). I have 2 other routers but neither works as well as the Thompson.
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

HI northernmonkey,
I'll arrange for a different router to be sent out to you.
Jojo Smiley
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

HI clarebearbarton,
Having looked at your fault ticket it looks like you are having your slower speeds over ethernet only, so this wouldn't be the same issue.
Jojo Smiley
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Newbie
Posts: 8
Registered: ‎25-02-2012

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

Hi Jojo
I am having slower speeds over both like Custos mentions below.  I am having very little luck with the faults team - is there anything else you can suggest?
Thanks for responding
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Dabbler
Posts: 18
Registered: ‎02-03-2009

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

Quote from: Joanne
HI northernmonkey,
I'll arrange for a different router to be sent out to you.
Jojo Smiley

Hi Jojo
Many thanks for getting back to me. Sterling service from yourself as ever.
Thanks again  Smiley
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

You're most welcome. Let me know how you get on. Smiley
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Dabbler
Posts: 18
Registered: ‎02-03-2009

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

Quote from: Joanne
You're most welcome. Let me know how you get on. Smiley

Hi Jojo
I have not replied for a few weeks as I have been monitoring the speed, making sure it has not dropped off over time. Happily it looks like everything is stable with the V7 and everything is running fine.
Thanks for all your help Smiley
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Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

That's great. Thanks for letting me know Smiley
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Newbie
Posts: 2
Registered: ‎10-05-2012

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

just to ask northernmonkey is the router called technicolor T582N?
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)

I think the router northernmonkey is referring to is the Thomson TG585 V7, as opposed to the Thomson TG585 V8 that was causing the initial problem.