Terrible Upload Speeds (Plusnet supplied Thomson Router)
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Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 8:54 AM
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I am hoping one of the helpful Plusnet staff will pick this up.
A few weeks ago, after having issues with a moderate NAT setting on xbox live, I was sent a shiny new Thomson router. I got an open NAT straight away and was really quite impressed with everything.
However, I have noticed through various speedtests that my upload speed has become awful over a wireless connection. It has dropped from around 0.36 mbps to 0.04 mbps in a matter of weeks. My download speed remains fine (wired or wireless)
If I connect to the router via ethernet then the upload speed shoots back up to around 0.36 - 0.40 mbps again so it is certainly a wireless issue with the router.
Can someone please advise on this?
Many Thanks
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 9:08 AM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 12:15 PM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 12:22 PM
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We've got the same problem as many others
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 12:40 PM
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Thread bumping is against the forum rules, please refrain from doing so.
Also allow staff and others to assist by perhaps giving more than 3 hours to look into it.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
27-02-2012 12:56 PM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
28-02-2012 9:41 AM
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I'll arrange for a different router to be sent out to you.
Jojo
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
28-02-2012 9:45 AM
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Having looked at your fault ticket it looks like you are having your slower speeds over ethernet only, so this wouldn't be the same issue.
Jojo
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
28-02-2012 9:53 AM
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I am having slower speeds over both like Custos mentions below. I am having very little luck with the faults team - is there anything else you can suggest?
Thanks for responding
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
28-02-2012 11:06 AM
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Quote from: Joanne HI northernmonkey,
I'll arrange for a different router to be sent out to you.
Jojo
Hi Jojo
Many thanks for getting back to me. Sterling service from yourself as ever.
Thanks again
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
28-02-2012 3:29 PM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
13-03-2012 8:18 AM
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Quote from: Joanne You're most welcome. Let me know how you get on.
Hi Jojo
I have not replied for a few weeks as I have been monitoring the speed, making sure it has not dropped off over time. Happily it looks like everything is stable with the V7 and everything is running fine.
Thanks for all your help
Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
13-03-2012 3:38 PM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
12-05-2012 11:36 AM
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Re: Terrible Upload Speeds (Plusnet supplied Thomson Router)
12-05-2012 11:47 AM
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