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Technicolour TG582n

johnhenri
Interested
Posts: 1
Registered: ‎14-07-2018

Technicolour TG582n

‎14-07-2018 4:34 PM

I have a Technicolour TG582n Router from Plusnet on an Ethernet and Wifi service to 4 computers. One of them running windows 10 keeps dropping out from the internet. The error message says it cannot contact the DNS server. I have tried many things on this computer to rest this but the only solution seems to be to switch off and back on  the TG582n router.

I notice that the Ethernet and Internet lights are continually flashing.

 

Does this mean I have a problem with this TG582n router?

 

I notice elsewhere that firmware updates for this router are no longer provided.

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Townman
Superuser
Superuser
Posts: 19,261
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Technicolour TG582n

‎14-07-2018 5:34 PM

This somewhat sounds like the DNS spoofing issue. Check out the IP address being returned for a resource you find you cannot connect to.

Look at my original topic where we bottomed out the issue - post 100 is where we identified a mitigation https://community.plus.net/t5/Broadband/198-18-1-x-address-problems/m-p/1171271#M279937

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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