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Technicolor TG582n - Upload Speed

charliesimba
Newbie
Posts: 6
Registered: ‎02-08-2014

Technicolor TG582n - Upload Speed

Issue
I have an extremely slow upload speed (e.g. when trying to stream from my Mac via Plex remotely to tablet, phone or remote computer etc I am met with a constant buffer and unable to watch).  Really look forward to a fix on this.  Stats below:
DSL Connection
Uptime: 10 days, 15:13:03
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 21,635
Data Transferred (Sent/Received) [GB/GB]: 9.40 / 33.62
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 6.2 / 14.5
SN Margin (Up/Down) [dB]: 31.0 / 3.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 646 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 6 / 663
HEC Errors (Up/Down): 2 / 4,533
BT Wholesale Broadband Performance Test
Download Speed (Mbps): 17.90
Upload Speed (Mbps): 0.36
Ping Latency (ms): 43.13
Current Line Speed
Estimated line speed: There's no speed estimate currently held on your account.
Current line speed: 19 Mb
4 REPLIES 4
JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Technicolor TG582n - Upload Speed

Your upload speed is capped - a member of the CRT team will no doubt pick this up and place an uncapping order for you.
I don't know whether that will improve the performance of Plex because I don't know anything about it, including whether it requires a faster upload speed (most streaming is download speed dependent, and yours looks absolutely on the money, including the PlusNet line speed.)
charliesimba
Newbie
Posts: 6
Registered: ‎02-08-2014

Re: Technicolor TG582n - Upload Speed

Cheers JayG.  That's good to hear and look forward to hearing from the CRT team.  Thanks for your advice!
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Technicolor TG582n - Upload Speed

you could probably get it done quicker via live chat
charliesimba
Newbie
Posts: 6
Registered: ‎02-08-2014

Re: Technicolor TG582n - Upload Speed

Cheers Oldjim!  I've just gone to Live Chat and it was capped on the Supplier side.  They have assured me this should be uncapped in 72 hours.  Thanks for all your help.