Technicolor TG582n - Sky On Demand Fail
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- Re: Technicolor TG582n - Sky On Demand Fail
Technicolor TG582n - Sky On Demand Fail
28-11-2013 9:23 PM
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1st post on here as I cannot find an answer to this anywhere....
Recently had PlusNet Fibre installed and the above mentioned TG582n router, now my Sky box can see the router but that is all, it cannot get past it so keeps giving a On Demand Fail...
It had always worked with my previous router without a problem.
to be fair to the router the PS3 can see it and get past it onto web and so can the Apple products and the computer, it is just the Sky box that cant get past it.
The Sky box has it own IP address so like I say it can see my network..
Anyway has any one experienced this issue?
cheers
Sean
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:13 PM
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no extra config was required to make it work.
when you say the sky box has its own IP address, do you mean you've give it a static IP or does it have a DHCP assigned address?
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:24 PM
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It has a DHCP assigned IP address, interesting that it works on your TG582n ADSL router...maybe its a fibre issue
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:31 PM
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the sky box just needs to be able to get to the internet, doesn't matter if it's DSL, fiber or dial-up!
is the sky box wifi or ethernet connected?
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:40 PM
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Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:44 PM
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Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:50 PM
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its definitely the Sky Box as the IPs match (192.168.1.64)
Unknown-18-28-61-6a-cf-46
Information
Status: Active
Type: Generic Device
Connected To: WLAN (Wireless)
Allowed on WLAN: Yes
Addressing
Physical Address: 18:28:61:6a:cf:46
IP Address Assignment: Static
IP Address: 192.168.1.64
Connection Sharing
There is no game or service assigned to this device
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 10:54 PM
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Same question: What IP address, gateway and DNS settings are shown on the Sky box (not the router)? You definitely haven't manually set any of these?
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 11:05 PM
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In the Network settings on the Sky box it says
Connection to Broadband Router - OK
Connection to On Demand - Fail
IP Address - 192.168.1.64
DHCP - On
Network name - My Network
Signal Strength - a bar representing good strength
Security Type - WAP2-PSK
Re: Technicolor TG582n - Sky On Demand Fail
28-11-2013 11:12 PM
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If you turn off your Sky box (or just turn of the wifi on it if that's possible), do you still get a response from pinging 192.168.1.64?
[Edit - It seems the Sky Wireless Connector is made by AirTies]
Silly question - You have turn 'On Demand Downloads' on?
http://help.sky.com/tv/using-on-demand/fix-problems-with-on-demand
Page full of other tips here:
http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/Service-Connection-Fail-On-Demand/td-p/677558
Re: Technicolor TG582n - Sky On Demand Fail
29-11-2013 9:43 AM
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The on demand worked no problem up until last week when the Fibre and new router was installed...
Re: Technicolor TG582n - Sky On Demand Fail
06-03-2014 8:09 PM
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Re: Technicolor TG582n - Sky On Demand Fail
06-03-2014 8:40 PM
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Re: Technicolor TG582n - Sky On Demand Fail
06-03-2014 9:51 PM
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