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Technicolor TG582N can't login

atfeh
Newbie
Posts: 3
Registered: ‎04-10-2018

Technicolor TG582N can't login

Hi

I reset technicolor router TG582n from the button.

I am not able to login via browser tried all options not working admin/serial number

Is there any new firmware to update the router

Thanks

 

 

 

6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 11,631
Thanks: 5,168
Fixes: 416
Registered: ‎30-06-2016

Re: Technicolor TG582N can't login

Welcome to the forum.

Plusnet no longer support these routers so there's no new firmware. It's highly unlikely anyway that this would help with your problem.

 Try another reset, holding the button closed for at least 25 seconds. If that doesn't work then come back and describe exactly what's not working for you. 

Are you following these instructions?  https://www.plus.net/home-broadband/router-reconnect/

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atfeh
Newbie
Posts: 3
Registered: ‎04-10-2018

Re: Technicolor TG582N can't login

Thanks for your  reply

followed instructions

still same can't login

 

Login  

Enter your username and password to access your Technicolor Gateway.

The username or password you've entered is incorrect. Please check and try again

 

 

 

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Technicolor TG582N can't login

I assume the OP cannot login to the router admin page - that's what it sounds like?

Not being familiar with that model, a factory reset would be a first step. Does it have a pre-set password on a label on the router? I am not sure, or would the admin password revert back to the serial number. Someone with the same model may be able to help on that.

Failing that a new router may help, plenty of second hand ones on-line. PlusNet I believe will supply one for just the postage cost if you re-contract. Depends if you're overall happy with them and your connection.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Technicolor TG582N can't login

Are you typing the serial number as the password all in uppercase(Where appropriate), and admin as the username all in lowercase?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
atfeh
Newbie
Posts: 3
Registered: ‎04-10-2018

Re: Technicolor TG582N can't login

yes

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Technicolor TG582N can't login

 

Hi @atfeh,

 

I agree with @Alex that this does indeed sound like a faulty router - the remainder of his post is pretty much what I would have advised too! Our Customer Options Team can be contacted on 0800 013 2632 if you're in a position to explore the recontract route.

 

Best wishes,

 

Dave

 

Edit: Mods - if you get chance could you please fix the mis-sizing of this post. Thanks.

Moderator's note by Dick (Strat): Font fixed.