TP-Link TD-W8980 dropping DSL connection
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TP-Link TD-W8980 dropping DSL connection
06-09-2014 12:12 PM
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Having just switched over to PlusNet I'm trying to connect using the above router, but the DSL connection keeps initialising, briefly obtaining an IP address and then dropping off again. I've checked the forum for other users having the same issue but the recommended fix for the one I found does not apply to my situation as the firmware in that instance was older.
I've updated the router firmware and it auto-populates most of the fields required (correctly too, checking these against the PlusNet site) but nothing changes. Can someone please advise what further info I need to provide in order to get some help with this problem?
Many thanks in advance,
Ed
Re: TP-Link TD-W8980 dropping DSL connection
06-09-2014 12:44 PM
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Re: TP-Link TD-W8980 dropping DSL connection
06-09-2014 6:04 PM
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Obviously omit any personal info...
Re: TP-Link TD-W8980 dropping DSL connection
07-09-2014 5:10 PM
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What are the best screens to post? There are quite a few - is there an upload limit on this forum or shall I post as many as possible?
Re: TP-Link TD-W8980 dropping DSL connection
07-09-2014 8:34 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 12:26 PM
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Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 12:36 PM
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you'll need to post it once it has connected.
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 12:47 PM
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The Netgear holds the connection but is sloooooooooooooow so I just did a ping test and 50% of the packets dropped, which means now I don't know whether it's the line or the router
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 1:35 PM
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Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 6:41 PM
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We really need to see the ADSL stats from either router. You could try setting the TD-W8980 to ADSL1 (G.DMT) only, or ADSL2 (G.DMT.bis) only, instead of the default that auto selects (Multimode).
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 7:11 PM
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What are the ADSL stats you need? The Netgear is up at the moment and it has the attached (although bear in mind it shows line speed as 6Mbps due to the line being capable of that, not that it's the actual speed I'm getting). I'm actually using my phone as a hotspot though, since the speed is just unusable.
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 7:11 PM
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Im wondering if the line is so poor and SNR so low that the the TPlink cant get a sync that lasts for long.
The netgear may be just holding on to the line but at a low speed.. this could also explain the packet loss - low SNR meaning lots of CRC's/ES/SES - meaning data has to be retransmitted.
It the line noisy? Try doing a quiet line test.
---------------
ETA.
Oops we posted at exactly the same time. I see your stats now - 8dB SNRm so it should be fine.
Re: TP-Link TD-W8980 dropping DSL connection
09-09-2014 7:20 PM
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Thanks for the suggestion, regardless. Is there anything else I could try?
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