TP Link 9980 connection problems
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TP Link 9980 connection problems
28-07-2015 1:06 PM
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I'm a new plusnet ADSL user and had my line activated today. It works absolutely fine using the plusnet supplied router and connected perfectly first time. I have an existing ADSL router that I would like to use but it seems to be misbehaving and I'm not sure if I'm missing something obvious. It's a TP-link 9980, and I see from a quick forum search that there are others who use this router, seemingly with no issues.
I've gone through the quick setup, using the details provided on the plusnet website and put in my username and password. It seems to be happy with all the details, and begins a handshake with the ADSL connection. The ADSL light flashes and looks like it connects (it goes on solid) then the internet status light comes on solid, but only for 1 or 2 seconds. They then both turn off and it tries again. If I watch the router config status page, it flashes up with upstream/downstream information but again only very briefly before dropping the connection and trying to connect again. Has anyone else had this issue or know how to fix it?
Any help massively appreciated.
Kind regards,
Nathan
Re: TP Link 9980 connection problems
28-07-2015 1:23 PM
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until the 10 day "training" is over before swapping routers. Switching between them is likely to reduce the speed
you are left with at the end of the 10 days. Especially if your TP link is not working correctly..
Re: TP Link 9980 connection problems
28-07-2015 1:25 PM
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I'll hold off trying too much for a couple of weeks.
Cheers,
Nathan
Re: TP Link 9980 connection problems
28-07-2015 1:35 PM
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Is there a button on the left hand side that says network? If it does, try find wan settings or the equivelent page where you can type settings in.
If you find it then;
VPI = 0
VCI = 38
Idle timeout = 0
Connection type/status = Always on.
Let me know if you need any other details/any problems
Can't think of any reason that should stop it being possible to use.
Re: TP Link 9980 connection problems
28-07-2015 3:05 PM
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Make sure your PASSWord is corrEctly done. Have a look in the logs to see if it is a ppp authentication error, if it is then it is username/password are wrong.
Re: TP Link 9980 connection problems
28-07-2015 5:20 PM
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but I would guess that most people on here are using it for VDSL on a Fibre connection.
Quote It's a TP-link 9980, and I see from a quick forum search that there are others who use this router, seemingly with no issues.
@HB, does that have options for VDSL and ADSL ?
Quote PN should be in the dropdown isp selector.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP Link 9980 connection problems
28-07-2015 5:30 PM
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http://uk.tp-link.com/download/TD-W9980.html#Firmware
The user guide also on that link near the top of the page covers updating the firmware, its a simple process & takes less then 5 minutes..
Re: TP Link 9980 connection problems
28-07-2015 5:49 PM
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Re: TP Link 9980 connection problems
29-07-2015 6:12 PM
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I do have the latest firmware installed and there is the option of ADSL plusnet in the dropdown. I tried using that and also tried completely manual connection, but neither worked. TP link support just asked me to try a couple of different modulation types, as the ADSL light is supposed to stay on solidly, even if I don't have the broadband connection set up. I'll give this a try after the line has settled for a while.
I did have a look in the log, and there was no mention of ppp authentication error. The only error I can spot is this:
220 1970-01-01 00:00:58 PPP Error ppp1
221 1970-01-01 00:00:58 PPP Error ppp1 Timeout waiting for PADO packets
For now it's working as a bridge modem which does what it needs to do. I'd just prefer to get rid of one piece of hardware if I can - that's why I got the ADLS version of the TP-link. Incidentally, would that reduce the speed I can expect? (using bridge mode I mean) Our suggested line speed was 15Mb but we're barely at 6 at the moment.
I'll let you know if I get any success.
Cheers,
Nathan
Re: TP Link 9980 connection problems
29-07-2015 6:21 PM
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Re: TP Link 9980 connection problems
29-07-2015 6:23 PM
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Re: TP Link 9980 connection problems
29-07-2015 6:35 PM
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Re: TP Link 9980 connection problems
29-07-2015 8:23 PM
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I realise that's the wrong segment of log. This is more like what happens:
1 1970-01-01 07:01:59 DSL Notice xdsl HANDSHAKE!!
2 1970-01-01 07:01:56 DSL Notice xdsl READY!!
3 1970-01-01 07:01:53 DSL Notice xDSL Leave SHOWTIME!!
4 1970-01-01 07:01:52 DSL Notice xdsl HANDSHAKE!!
5 1970-01-01 07:01:49 DSL Notice xdsl READY!!
6 1970-01-01 07:01:46 DSL Notice xDSL Leave SHOWTIME!!
7 1970-01-01 07:01:45 DSL Notice xdsl HANDSHAKE!!
Also managed to capture this image: it does connect but then it just quits after about 5 seconds. Does this help identify the problem in any way?
Re: TP Link 9980 connection problems
29-07-2015 8:39 PM
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Re: TP Link 9980 connection problems
30-07-2015 9:32 AM
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If it still fails then probably a faulty router.
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