TG585 v8 firmware upgrade failed
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TG585 v8 firmware upgrade failed
11-09-2013 10:52 PM
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Continuous complaints to Plusnet have resulted in being told only the standard tests to eliminate other problems - change the ADSL filter, make sure everything's plugged into your master socket (we only have one!) and change your router.
Some research on the web suggested that it would be worth trying to upgrade the firmware.
I'm not a techhie by any stretch but managed to download the appropriate flash utility and upgrade package.
Having tried 3 times, following instructions to the letter it told me each time the process had failed. I'm running Windows 7 Home Premium 64 bit system.
Can anyone offer any advice please?
Cheers
Paul
Re: TG585 v8 firmware upgrade failed
11-09-2013 10:59 PM
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Did you try a full reset of the router before trying the firmware upgrade?
It was a long time ago now but I definitely managed to flash a 585v8 using W7 (32 bit though), first attempt failed because I didn't follow the instructions properly and tried the flash via wi-fi second attempt via ethernet worked OK but if the router is corrupted then it's (remotely) possible that a flash may not work.
It should be possible to get Plusnet to (try to) flash the router remotely, alternatively you could probably ask for a new one (subject to 12 months deferred fee).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: TG585 v8 firmware upgrade failed
12-09-2013 1:49 AM
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Re: TG585 v8 firmware upgrade failed
12-09-2013 11:16 AM
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We can remotely upgrade this firmware, let me know if you'd like us to do this.
Re: TG585 v8 firmware upgrade failed
12-09-2013 11:49 AM
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jim:quote
Re: TG585 v8 firmware upgrade failed
12-09-2013 2:55 PM
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Re: TG585 v8 firmware upgrade failed
12-09-2013 8:54 PM
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Is there any other firmware virsion I can try, as I would like the most up to date?
Re: TG585 v8 firmware upgrade failed
13-09-2013 9:54 AM
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Re: TG585 v8 firmware upgrade failed
13-09-2013 10:11 AM
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if you are using w8, this will not allow you to update, i had to borrow sons laptop w7, to update my router, once this was done it updated immediately.
Re: TG585 v8 firmware upgrade failed
13-09-2013 10:42 AM
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@chrispurvey I tried it a few days ago now so cant remember the exact error, but it started the process got past backing up ect and onto loading it to the router.
I think it then got to about 40 something % and then stalled and said there was an error.
Re: TG585 v8 firmware upgrade failed
13-09-2013 12:45 PM
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Re: TG585 v8 firmware upgrade failed
13-09-2013 12:53 PM
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Re: TG585 v8 firmware upgrade failed
15-09-2013 12:40 PM
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Quote from: chrispurvey I'll get one of our product guys to take a look ...
Chris I worked out what was wrong I was connecting through my server so not direct to the router, when I switched to connect straight to the router it loaded the new firmware. Although the firmware updater still said there was another error afterwords, even though it all worked ok.
Re: TG585 v8 firmware upgrade failed
16-09-2013 2:44 PM
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Re: TG585 v8 firmware upgrade failed
16-09-2013 10:56 PM
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They appear to be unrelated to each other, but they could both be related to the firmware updater reporting an issue, after it had put the new firmware on successfully, it said something about not being able to upload the settings back on properly!
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